question Open RITM in portal from native view in ServiceNow AI Platform forum

Open RITM in portal from native view

RunsumS — Thu, 07 Nov 2024 08:39:21 GMT

I have a requirement to open RITM on portal if i client on Open In Portal button.

Please help.

Re: Open RITM in portal from native view

Dr Atul G- LNG — Thu, 07 Nov 2024 14:06:37 GMT

Where this button your adding?

Re: Open RITM in portal from native view

Gangadhar Ravi — Thu, 07 Nov 2024 14:32:56 GMT

@RunsumS You can try UI action with below script.

var ritmSysId = current.sys_id; var portalUrl = '/sp?id=sc_request_item&sys_id=' + ritmSysId; action.setRedirectURL(portalUrl);

Please mark my answer correct and helpful if this works for you.

Re: Open RITM in portal from native view

Runjay Patel — Fri, 08 Nov 2024 06:38:04 GMT

Hi @RunsumS ,

You can create UI action "sc_req_item" table like below.

Code:

function openPortal() { var ga = new GlideAjax('getBaseURL'); ga.addParam('sysparm_name', 'BaseURL'); ga.getXML(ServiceNowBaseURL); function ServiceNowBaseURL(response) { var baseUrl = response.responseXML.documentElement.getAttribute("answer"); } var url = baseUrl + 'sp?id=ticket&table=sc_req_item&sys_id=' + g_form.getUniqueValue(); g_navigation.open(url, '_blank'); }

In Script include write code like below

var getBaseURL= Class.create(); UserUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { BaseURL: function() { return gs.getProperty('glide.servlet.uri'); }, type: 'getBaseURL' });

Refer GlideAjax in details here: https://servicenowwithrunjay.com/glideajax-in-servicenow/

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Re: Open RITM in portal from native view

RunsumS — Fri, 08 Nov 2024 07:46:28 GMT

Hi @Gangadhar Ravi ,

It didnt work.

Re: Open RITM in portal from native view

RunsumS — Fri, 08 Nov 2024 07:47:36 GMT

Hi @Runjay Patel ,

It worked, Thank you.