question Re: Catalog form validation in ServiceNow AI Platform forum

Catalog form validation

Prakash_S — Fri, 27 Dec 2024 07:25:23 GMT

I have one catalog item with filed Hardware Type (dropdown: Laptop, Desktop, Monitor, etc.) and justification.

My requirement is If "Hardware Type" is "Laptop" and the "Justification" field is less than 50 characters, display an error message.

Re: Catalog form validation

Ankur Bawiskar — Fri, 27 Dec 2024 07:32:40 GMT

@Prakash_S

you can use onChange catalog client script on Justification variable

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Catalog form validation

Runjay Patel — Fri, 27 Dec 2024 07:33:09 GMT

Hi @Prakash_S ,

You can write onChange clint script.

if (g_form.getValue('hardware_type') === 'Laptop') { g_form.setMandatory('justification', true); if (g_form.getValue('justification').length < 50) { g_form.showErrorBox('justification', 'Justification must be at least 50 characters for Laptop requests.'); } else { g_form.hideErrorBox('justification'); } } else { g_form.setMandatory('justification', false); g_form.hideErrorBox('justification'); }

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Re: Catalog form validation

Ankur Bawiskar — Fri, 27 Dec 2024 07:39:41 GMT

@Prakash_S

you will require 1 more onChange client script on Hardware type

If my response helped please mark it correct and close the thread so that it benefits future readers.