question Re: Looking for a way to send Knowledge articles about to expire to Managers of that KB Article in ServiceNow AI Platform forum

Looking for a way to send Knowledge articles about to expire to Managers of that KB Article

Rich7 — Thu, 06 Mar 2025 14:17:59 GMT

I have a report that lists the Knowledge Articles that will expire in 30 days. This report is grouped by the Ownership Group Manager of the Knowledge Article. I want to send the list of Knowledge articles the Manager is accountable for only to that Manager. So for example, IT manager would only see list of articles for IT.

Can the report be burst this way or do I have to just send the entire report to each Ownership Group Manager?

The end goal is to make the Manager aware of KBs that will soon expire in his/her area.

I am open to other ways to accomplish this as well.

Any help is greatly appreciated.

Thanks,

Rich

Re: Looking for a way to send Knowledge articles about to expire to Managers of that KB Article

Rich7 — Thu, 06 Mar 2025 14:36:52 GMT

Here a list view of what I am talking about except I want to disperse on Ownership Group Manager not the Ownership Group.

Re: Looking for a way to send Knowledge articles about to expire to Managers of that KB Article

Guido Bernuetz — Thu, 06 Mar 2025 14:50:35 GMT

1. Assumption: The manager has access to ServiceNow

Send all these managers a notification (recipients filled by a script) with a link to specific list, where they can see the expired KB articles which they are owner off

2. Assumption: The manager has no access to ServiceNow

Send all these managers a separate notification (triggered by a script) which contains a list of KB articles (filled by a mail script) in the email which will expire.

Use event registry to do this. see also: Solved: Re: Script to trigger a email notification based o... - ServiceNow Community

Re: Looking for a way to send Knowledge articles about to expire to Managers of that KB Article

Dhana3 — Thu, 06 Mar 2025 15:24:09 GMT

hi @Rich7 ,

If your Ownership group manager field is reference field, you'll be able to add a dynamic filter. You can create a report with the filter you added and this dynamic filter and schedule that report/make a dashboard out of it etc...whatever is convenient.