question Knowledge API Query issues in ServiceNow AI Platform forum

Knowledge API Query issues

magnushedlu — Mon, 24 Mar 2025 09:09:57 GMT

Hi all,

I have issues with the Knowledge API that do not render any results when using query.

For example:

When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles" I get all the articles listed.

When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles?query" I also get all the articles listed.

BUT when I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles?query=citrix" I get no hits back even though this should render results.

I tested both from external sources and from within the API Explorer, the results are the same. What am I missing? Do I need to do anything specific to make this work? I tested on both my live instance and on a PDI, same thing. Please help.

Re: Knowledge API Query issues

Vishal Jaswal — Tue, 25 Mar 2025 06:51:30 GMT

Hello @magnushedlu

Try using sysparm_query:

https://instance.service-now.com/api/sn_km_api/knowledge/articles?sysparm_query=textCONTAINScitrix

https://instance.service-now.com/api/sn_km_api/knowledge/articles?sysparm_query=short_descriptionCONTAINScitrix

sysparm_query tells ServiceNow to interpret the following string as a database query. `textCONTAINScitrix` searches the “text” field (which contains the article body) for the word “citrix”.

Reference: https://www.servicenow.com/community/developer-forum/field-contains-filter-in-api-link/m-p/1383518

Re: Knowledge API Query issues

Brian77 — Fri, 20 Mar 2026 17:16:08 GMT

Did you ever find a solution. Having the same problem here.

Re: Knowledge API Query issues

Vishal Jaswal — Mon, 23 Mar 2026 16:47:53 GMT

Hello @Brian77

I believe this article will certainly help: Knowledge Management REST API