https://www.servicenow.com/community/servicenow-ai-platform-forum/esc-footer-will-not-show/m-p/3227347#M202973 <P class="">I’m working on configuring the self-service portal, and I’ve set a footer in the <STRONG>Theme</STRONG> settings. However, it’s not appearing on the portal. Could you help me troubleshoot this?</P><P class="">Here are a few details:</P><UL><LI>The <STRONG>Theme</STRONG> assigned to the portal includes a footer.</LI><LI>I’ve checked the <STRONG>Widget Instance</STRONG> for the footer, but it’s still not visible.</LI><LI>Cleared cache and tested in different browsers, but no change.</LI></UL><P class="">Could you help me check if the footer is being overridden somewhere or if there’s a missing configuration? Let me know what additional details you need.</P> Thu, 03 Apr 2025 15:28:34 GMT jscar 2025-04-03T15:28:34Z https://www.servicenow.com/community/servicenow-ai-platform-forum/esc-footer-will-not-show/m-p/3227347#M202973 <P class="">I’m working on configuring the self-service portal, and I’ve set a footer in the <STRONG>Theme</STRONG> settings. However, it’s not appearing on the portal. Could you help me troubleshoot this?</P><P class="">Here are a few details:</P><UL><LI>The <STRONG>Theme</STRONG> assigned to the portal includes a footer.</LI><LI>I’ve checked the <STRONG>Widget Instance</STRONG> for the footer, but it’s still not visible.</LI><LI>Cleared cache and tested in different browsers, but no change.</LI></UL><P class="">Could you help me check if the footer is being overridden somewhere or if there’s a missing configuration? Let me know what additional details you need.</P> Thu, 03 Apr 2025 15:28:34 GMT https://www.servicenow.com/community/servicenow-ai-platform-forum/esc-footer-will-not-show/m-p/3227347#M202973 jscar 2025-04-03T15:28:34Z https://www.servicenow.com/community/servicenow-ai-platform-forum/esc-footer-will-not-show/m-p/3453610#M206079 <P>Hi! I got the same problem, what was your fix?</P> Fri, 19 Dec 2025 22:00:14 GMT https://www.servicenow.com/community/servicenow-ai-platform-forum/esc-footer-will-not-show/m-p/3453610#M206079 ernestogome 2025-12-19T22:00:14Z