https://www.servicenow.com/community/servicenow-ai-platform-forum/approval-field-s-added-choice-cancelled-has-not-been-recognized/m-p/3246875#M203334 <P>I am currently working on implementing an approval process requested by the business using the flow designer. As part of this implementation, I need to add a 'Cancelled' choice to the "Approval" field in a task extended custom table.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RGC9_1-1745507184852.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/437652i4EF93D30F5DB3FBD/image-size/medium?v=v2&amp;px=400" role="button" title="RGC9_1-1745507184852.png" alt="RGC9_1-1745507184852.png" /></span></P><P>&nbsp;</P><P>Although I have successfully added the choice from the field's dictionary view, it appears that the system is not recognizing it as my flow is not running based on this choice. When I attempt to configure the field choices, the 'Cancelled' option is displayed in blue, which seems unusual. I am unsure of the root cause of this issue and would appreciate your assistance in resolving it.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RGC9_0-1745506669000.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/437648iFD09DFCC8AB611CC/image-size/medium?v=v2&amp;px=400" role="button" title="RGC9_0-1745506669000.png" alt="RGC9_0-1745506669000.png" /></span></P><P>Thank you!</P> Thu, 24 Apr 2025 15:07:34 GMT RGC9 2025-04-24T15:07:34Z https://www.servicenow.com/community/servicenow-ai-platform-forum/approval-field-s-added-choice-cancelled-has-not-been-recognized/m-p/3246875#M203334 <P>I am currently working on implementing an approval process requested by the business using the flow designer. As part of this implementation, I need to add a 'Cancelled' choice to the "Approval" field in a task extended custom table.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RGC9_1-1745507184852.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/437652i4EF93D30F5DB3FBD/image-size/medium?v=v2&amp;px=400" role="button" title="RGC9_1-1745507184852.png" alt="RGC9_1-1745507184852.png" /></span></P><P>&nbsp;</P><P>Although I have successfully added the choice from the field's dictionary view, it appears that the system is not recognizing it as my flow is not running based on this choice. When I attempt to configure the field choices, the 'Cancelled' option is displayed in blue, which seems unusual. I am unsure of the root cause of this issue and would appreciate your assistance in resolving it.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RGC9_0-1745506669000.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/437648iFD09DFCC8AB611CC/image-size/medium?v=v2&amp;px=400" role="button" title="RGC9_0-1745506669000.png" alt="RGC9_0-1745506669000.png" /></span></P><P>Thank you!</P> Thu, 24 Apr 2025 15:07:34 GMT https://www.servicenow.com/community/servicenow-ai-platform-forum/approval-field-s-added-choice-cancelled-has-not-been-recognized/m-p/3246875#M203334 RGC9 2025-04-24T15:07:34Z https://www.servicenow.com/community/servicenow-ai-platform-forum/approval-field-s-added-choice-cancelled-has-not-been-recognized/m-p/3246925#M203338 <P>It looks like you customized some of this already. For example Feedback Required does not appear to be an out of the box state. However Cancelled is an out of the box state for approvals screenshot below.&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BrianLancaster_0-1745509205906.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/437668i54709C3BBDB005D9/image-size/medium?v=v2&amp;px=400" role="button" title="BrianLancaster_0-1745509205906.png" alt="BrianLancaster_0-1745509205906.png" /></span></P> <P>Do you know who made the previous customizations? You may need to work with them to figure out what they did and see why canceled was removed. Also you can use show choice list in a PDF and export the out of the box canceled state and import it into your system.</P> Thu, 24 Apr 2025 15:42:08 GMT https://www.servicenow.com/community/servicenow-ai-platform-forum/approval-field-s-added-choice-cancelled-has-not-been-recognized/m-p/3246925#M203338 brianlan25 2025-04-24T15:42:08Z