question Re: I want to send approval reminder for RITMs for a particular catalog item in ServiceNow AI Platform forum

I want to send approval reminder for RITMs for a particular catalog item

MohammedYaseen — Thu, 26 Jun 2025 09:29:06 GMT

Hi Team,

I want to send approval reminder for particular catalog item on the 10th,11th,12th and 13th of the month

Can we achieve this using flow designer?

Thanks,

Yaseen

Re: I want to send approval reminder for RITMs for a particular catalog item

Ankur Bawiskar — Thu, 26 Jun 2025 10:08:51 GMT

@MohammedYaseen

yes it's possible.

check this and enhance for your requirement

Approval Reminder Using Flow Designer

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: I want to send approval reminder for RITMs for a particular catalog item

AniketC85155510 — Thu, 26 Jun 2025 11:18:54 GMT

Hello @MohammedYaseen ,

Yes, it's definitely possible!

You can create a Scheduled Flow that runs daily at 12 AM, and then control the logic so it proceeds only on the 10th, 11th, 12th, and 13th of the month.

Here's how I tested it in my instance:

I created a flow variable of type True/False called Reminder Day.
In the very first step, I used "Set Flow Variable" and added a script to check if the current day is one of the 10th, 11th, 12th, or 13th. If yes, it returns true, else false.
var gdt = new GlideDateTime(); var today = parseInt(gdt.getDayOfMonthLocalTime()); if (today === 10 || today === 11 || today === 12 || today === 13) { return true; } return false;

Then I added an If condition to check if Reminder Dayis true. If it’s false, the flow stops there.
If true, the flow continues — I used a Lookup Records action on the sysapproval_approver table.
- Condition 1: state is requested
- Condition 2: dot-walked to Approval for-> request_item -> cat_item and selected the specific catalog item name I wanted to target (you can adjust this as needed).
After that, I used a For Each loop on those lookup records we did and directly added a Send Email action inside it — since all necessary checks were already done before this point.

It worked exactly as you described — sending reminders only for the right dates and the right catalog item approvals.

Let me know if you get stuck anywhere, happy to help further!

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket

Re: I want to send approval reminder for RITMs for a particular catalog item

Ankur Bawiskar — Fri, 27 Jun 2025 03:23:25 GMT

@MohammedYaseen

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: I want to send approval reminder for RITMs for a particular catalog item

MohammedYaseen — Fri, 27 Jun 2025 07:03:41 GMT

Thanks alot Ankur

Re: I want to send approval reminder for RITMs for a particular catalog item

MohammedYaseen — Mon, 30 Jun 2025 10:04:31 GMT

Thank you Aniket for sharing . We can get the condition working.

Is there a way we can use a specific schedule (Geography based) where it triggers excluding Weekends and holidays.

For eg., for July 2025, 10th working day is 14th July, excluding weekends and no holidays.

Re: I want to send approval reminder for RITMs for a particular catalog item

WilliansM — Mon, 30 Jun 2025 12:28:22 GMT

https://www.servicenow.com/docs/bundle/vancouver-platform-administration/page/administer/time/task/t_CreateAHolidaySchedMultiRegions.html

Re: I want to send approval reminder for RITMs for a particular catalog item

AniketC85155510 — Mon, 30 Jun 2025 13:08:09 GMT

Hello @MohammedYaseen ,

This can be handled by customizing your schedule and script logic a bit more.

1] Set up a custom holiday-aware schedule:

Go to System Scheduler > Schedules and create a new schedule (e.g., India Business Days)
Set working hours (Mon–Fri)
Under the Child Schedules related list, link your Holiday Schedule with Include type & This way, holidays are excluded.

2] Update the Flow Designer script:

I haven’t tested this exact script myself yet, but it looks fine and should work as expected. Give it a try and see how it goes.

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024