question I would like to enable Add button for approvals so that approvers can be manually selectable in ServiceNow AI Platform forum

I would like to enable Add button for approvals so that approvers can be manually selectable

Community Alums — Tue, 08 Jul 2025 11:19:40 GMT

I would like to enable Add button for approvals so that approvers can be manually selectable for the change request

I would like to enable this Add button SOW for change request

could you please help how to do this

looking forward for your response

Re: I would like to enable Add button for approvals so that approvers can be manually selectable

GlideFather — Tue, 08 Jul 2025 11:25:02 GMT

Hi @Community Alums,

from my experience this wouldn't work. You can test it in background as an admin.

Some year ago when there was an approver and that person was off or left the company, when we removed them from the approver and added a new person, the approval decision of the second person was impactless, the flow was still waiting for the originally set value. So it must have been manually done as admin or cancelled and requested approval again...

Try to test in DEV/TEST, but I don't think this could work unfortunately

Re: I would like to enable Add button for approvals so that approvers can be manually selectable

Dr Atul G- LNG — Tue, 08 Jul 2025 11:26:02 GMT

Hi @Community Alums

Yes, technically you can do it — but is it a good approach? The answer is no. Manually adding an approver might work in some cases, but what happens if that approver takes no action? Will the record move to the next state? That’s something you need to validate as well.

You may also need to build logic to define at which state (or up to what state) a manual approver can be added — and that, in itself, introduces technical debt. So, consider these points carefully before taking this approach.

https://www.servicenow.com/community/itsm-forum/how-to-enable-edit-and-new-button-in-approvers-related-list-list/td-p/776182

Re: I would like to enable Add button for approvals so that approvers can be manually selectable

Dr Atul G- LNG — Tue, 08 Jul 2025 11:29:22 GMT

Out of the box for me both the buttons are omitted

But if you want to show those buttons based on state and type then you can use Omit new condition and Omit edit condition script fields

Those are not on form but you can add those 2 fields from configure form layout

Omit edit condition - true means it will hide; when false it will show

Give sample script below: it should be same in both the places

if(parent.state == '-5' && parent.type == 'normal')
	answer = false;
else
	answer = true;

Note: This worked for me. When Change is "New" and Type "Normal" it showed me both the buttons

Output: New & Normal buttons shown

Output: New & Emergency; both the buttons hidden

Re: I would like to enable Add button for approvals so that approvers can be manually selectable

GlideFather — Tue, 08 Jul 2025 11:30:46 GMT

Maybe it has been fixed but as of my last experience, the approval flow was just not working correctly. The status of the additionally added person was Approved, but the Stage and nor State of the RITM was not updated.

It was still waiting for the original approval before addition.

So as a workaround it can be waited for the new approver to approve/reject and this decision to be reflected manually by admin on any of the original approvers before addition.

This was a workaround in case that the approver already left the company.

But the whole communication and auditing purposes, it was just easier to update the approval logics, cancel the ritm(s) and request it again with the proper approvers.

Re: I would like to enable Add button for approvals so that approvers can be manually selectable

Community Alums — Tue, 08 Jul 2025 11:33:26 GMT

Thank you for immediate response. i m looking for Serviec operation work space. For native UI it is working fine, need help for SOW

Re: I would like to enable Add button for approvals so that approvers can be manually selectable

Dr Atul G- LNG — Tue, 08 Jul 2025 11:36:15 GMT

Agreed — a logic needs to be built to validate actions triggered by the new addition. That’s the reason I mentioned it’s not a good approach.

Re: I would like to enable Add button for approvals so that approvers can be manually selectable

GlideFather — Tue, 08 Jul 2025 11:37:40 GMT

It is not about the button or to put there people, but the approval can have some financial/legal impacts for the company.

I remember my client had these approvals for budgets and you just want to be sure that you do it correctly when it comes to millions of euro :DD

Re: I would like to enable Add button for approvals so that approvers can be manually selectable

Dr Atul G- LNG — Tue, 08 Jul 2025 11:42:00 GMT

Mate, it's a mix of people, process, and technology. Manual addition might be necessary sometimes, but a wrong addition can have a negative impact. I’ve done something similar for my client in Change Management — it worked well after we built the right validations and logic around it.

Re: I would like to enable Add button for approvals so that approvers can be manually selectable

Goka Srinu — Mon, 28 Jul 2025 06:01:56 GMT

Hey @Community Alums , Any luck on this? I had same requirement.