question Re: Related to the Plugin Activation: ITSM Roles (com.snc.itsm.roles) in ServiceNow AI Platform forum

Related to the Plugin Activation: ITSM Roles (com.snc.itsm.roles)

Malliga Raghava — Thu, 05 May 2022 08:24:09 GMT

Is it possible to just activate one of the plugin from this ITSM Roles group? Among the 4 plugins, we need only PM related plugin (mentioned below). Can we have only that activated in our instance?

Plugin: ITSM Roles (com.snc.itsm.roles)
Includes:
ITSM Roles - Incident Management (com.snc.itsm.roles.incident_management)
ITSM Roles - Problem Management (com.snc.itsm.roles.problem_management)
ITSM Roles - Request Management (com.snc.itsm.roles.request_management)
ITSM Roles - Change Management (com.snc.itsm.roles.change_management)

Re: Related to the Plugin Activation: ITSM Roles (com.snc.itsm.roles)

Mark Roethof — Thu, 05 May 2022 08:38:26 GMT

Hi there,

As far as I can reproduce: No. You can't select the separate plugins mentioned. Only the ITSM Roles one.

If it concerns a PDI you could try to reach out to ServiceNow employees, by using the Give Feedback option on the Developer Site. Or if it concerns a company instance, by creating a ServiceNow Support Case.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Re: Related to the Plugin Activation: ITSM Roles (com.snc.itsm.roles)

Mark Roethof — Wed, 15 Jun 2022 04:20:29 GMT

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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