question Re: Customize Banner of an opened record in ServiceNow AI Platform forum

Customize Banner of an opened record

phillipkeigley — Mon, 24 Jul 2017 13:51:31 GMT

In UI 15, the Banner displayed "Table Name" - "Number" example: Incident - INC0010003

In UI 16, the banner displays "Number" example: INC0010003

Is their any simple way in UI 16 to make it show "table name + number"?

I have tried changing the display value, the form section caption, nothing seems to work. Thanks for help.

Re: Customize Banner of an opened record

Chuck Tomasi — Mon, 24 Jul 2017 13:56:31 GMT

Are you talking about on the form? I'm using UI16 and see the table label (not to be confused with the table name) and the record display value (in the case of incident it is number.)

Re: Customize Banner of an opened record

phillipkeigley — Mon, 24 Jul 2017 14:30:27 GMT

Hi Chuck,

Thanks for quick response. Yes, I mean table label. In my Jakarta dev instance, an Incident displays with just the record display value and without any table label. In my Istanbul instance the same.

I am accessing the record via/ incident.list , open record. Is your instance on Jakarta or Istanbul? Could their be an additional setting? Thanks for feedback.

Re: Customize Banner of an opened record

Chuck Tomasi — Mon, 24 Jul 2017 14:40:55 GMT

I'm on my Personal Developer Instance as well. It is currently running Jakarta.

Re: Customize Banner of an opened record

phillipkeigley — Tue, 25 Jul 2017 20:38:56 GMT

I figured it out with help from HI, figured i would share here:

In UI 15, records were shown as "Table Label name + Number". For example, Incident - INC5555909 . In UI 16, they did it so that the table name appeared above the number (as Chuck showed above) . In UI 16, if you have preference "Compact the user interface" set to true, it just displays the number. Solved.

Re: Customize Banner of an opened record

Chuck Tomasi — Tue, 25 Jul 2017 21:02:36 GMT

Perfect! Thanks for sharing. If you wouldn't mind, mark your answer as the correct one so others with the same question can find it easily.

Thanks.