question Use Stop processing in Inbound Email Flows Dynamically using scripts in ServiceNow AI Platform forum

Use Stop processing in Inbound Email Flows Dynamically using scripts

Harishanker Tr1 — Wed, 18 Nov 2020 16:24:04 GMT

We can use event.state="stop_processing" in scripts of inbound actions to stop execution of any other inbound action on email received. Is it possible to use the same in Inbound Email Flows or any other alternative?

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/reference/r_OrderedEmailProcessingPlugin.html

Re: Use Stop processing in Inbound Email Flows Dynamically using scripts

Pradeep Sharma — Wed, 18 Nov 2020 16:39:21 GMT

Hi Harishanker - You need to add a system property "glide.hub.flow.inbound_email_trigger.show_advanced" to enable that option. Details here.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/task/deactivate-stop-processing.html

Re: Use Stop processing in Inbound Email Flows Dynamically using scripts

Harishanker Tr1 — Wed, 18 Nov 2020 17:10:23 GMT

Hello Pradeep,

Thanks for your answer however I'm looking for something else

We can use event.state="stop_processing" in the Inbound action script to stop the execution of any other inbound action on the same email. It's an alternative to stop processing checkbox, and we can use it in scripts on complex conditions.

I'm looking something like that in the inbound email flows we have stop processing checkbox there but I'm not sure how we can use this feature in scripts of flow.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/reference/r_OrderedEmailProcessingPlugin.html

Re: Use Stop processing in Inbound Email Flows Dynamically using scripts

jonathandrury — Wed, 06 Oct 2021 13:50:05 GMT

Did you ever figure this out? We have a similar need

Re: Use Stop processing in Inbound Email Flows Dynamically using scripts

jonathandrury — Tue, 09 Nov 2021 17:07:34 GMT

This continues to be an issue... does anybody have an idea?

Re: Use Stop processing in Inbound Email Flows Dynamically using scripts

saxtonjoshu — Fri, 04 Feb 2022 19:27:26 GMT

I see. The way I read the answer, you have to add this property to show advanced. When that is added, the flow designer will have the option to add the script/checkbox to stop processing. You won't see anything until the property is added.

That's kind of confusing because it's under the page saying allow multiple triggers even if you may have only one trigger at the moment.

Also this property is from New York on, but I didn't see it in my OOB Rome Instance. Perhaps it needs to be added as well, but set to true.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823731

Re: Use Stop processing in Inbound Email Flows Dynamically using scripts

Charlie Hudson — Wed, 15 Mar 2023 13:47:58 GMT

Any luck on this? Currently facing the same issue