question Re: Is it possible to use more than one password policy (applied to different users)? in ServiceNow AI Platform forum

Is it possible to use more than one password policy (applied to different users)?

bengeorge — Thu, 28 Apr 2022 17:39:43 GMT

Hello, new ServiceNow admin here so apologies if I posted in the wrong forum.

We have created a custom password policy for local users and applied it via the Password Reset Credential Store. The question that I have is:

Is it possible to apply different password policies to different users within the instance? We are submitting audit evidence and I want to be able to tell them that (if) only one password policy can be applied in the instance, across the board. Thanks!

Re: Is it possible to use more than one password policy (applied to different users)?

Allen Andreas — Thu, 28 Apr 2022 17:42:45 GMT

Hi,

The password policy is for the entire instance, so there can be only one.

The only other way to have another "policy", would be if they were authenticating with SSO or another external entity, then ServiceNow doesn't control or work with that password and the other entity would control the password policy/strength, etc.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Re: Is it possible to use more than one password policy (applied to different users)?

bengeorge — Thu, 28 Apr 2022 18:29:07 GMT

Thank you so much - do you know if it states that anywhere in the documentation? Could you point me in the right direction?

Re: Is it possible to use more than one password policy (applied to different users)?

bengeorge — Thu, 28 Apr 2022 19:38:30 GMT

Thank you so much - do you know if it states that anywhere in the documentation?