question Re: Make Service Portal banner announcement real time in ServiceNow AI Platform forum

Make Service Portal banner announcement real time

Community Alums — Thu, 08 Aug 2019 00:05:30 GMT

Hi there,

Is there a way to make Service Portal banner announcements update real time ?

I tried adding record watcher on 'announcement' table on one of the portal widget but that didn't help. On further investigation, I found that the code which generates the announcement banner is dynamically added to the HTML and it is not accessible. Need help to make announcement banner update automatically on portal whenever the data is changed in the back end (announcement table).

Re: Make Service Portal banner announcement real time

Manish Vinayak1 — Thu, 08 Aug 2019 05:30:29 GMT

Hello,

I see that the Announcement widget uses spAnnouncement API to get the list of announcements. So I am not sure if it would be possible to make the OOB announcement widget real time.

We had similar requirements, but we didn't use the OOB widget for the announcements, rather we chose to clone the Carousel widget to create a carousel style announcement, where messages change and are real time.

I think you will need to create a custom widget to make it show announcements realtime. I don't see any documentation on making the out of the box one real-time; you could check with Hi-Support if that is possible somehow.

Regards,

Manish

Re: Make Service Portal banner announcement real time

Pratiksha Kalam — Thu, 08 Aug 2019 06:00:07 GMT

Hi,

You can also create an announcement to display on the self-service portal if this is what you mean. Service Portal -> Announcements. Click new, and the fill in your announcement with dates. With the "Type" you can specify how this displays.

You may go through this below link

Re: Replicate Hi Support Top Blue Box Announcement will help.

If its portal related kindly check this ,there is a widget available. Please check this if it helps you.

Announcement Widget

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons! 🙂

Re: Make Service Portal banner announcement real time

PriyangaM562612 — Tue, 16 Jun 2020 18:34:35 GMT

Hi Manish, I have the similar requirement. How did you do the carousel style announcement. Please help me if you can

Re: Make Service Portal banner announcement real time

WorkingHands — Tue, 29 Mar 2022 09:59:56 GMT

Is there any chance you'd be able to share some of the code from this custom widget? I'm really struggling to create something similar.

Thanks,

Tony