question Re: Survey thanks message in ServiceNow AI Platform forum

Survey thanks message

SKum — Fri, 07 Jun 2019 21:15:15 GMT

Hi All,

Once i submit the survey on Portal the "Thanks for taking the survey, your opinion counts!" wont appear instead i see a blank page. Please see attached

We started seeing this issue after upgrading instance to LONDON.

Thanks

Sirish m

Re: Survey thanks message

harshav — Fri, 07 Jun 2019 21:29:54 GMT

Probably you haven't set anything on the assessment metric type, there you need to set either message or some return url.

Thanks

Re: Survey thanks message

Allen Andreas — Fri, 07 Jun 2019 21:33:36 GMT

The attached image...is of what you WOULD see...which doesn't help us. What are you seeing instead?

Thanks!

Re: Survey thanks message

SKum — Fri, 07 Jun 2019 21:47:13 GMT

i am see this blank screen after submission.

Re: Survey thanks message

Allen Andreas — Fri, 07 Jun 2019 22:55:49 GMT

Hi,

So when you go to Survey > View Surveys > and click record for the survey in question...when you go to the "Introduction & End Notes" tab...do you see an End note there? If not...fill that in.

Please mark reply as Helpful/Correct, thanks!

Re: Survey thanks message

SKum — Mon, 10 Jun 2019 15:31:15 GMT

I do have the end notes please see attached..

Re: Survey thanks message

SKum — Mon, 10 Jun 2019 15:32:05 GMT

I have the message set.

Thanks,

Sirish m

Re: Survey thanks message

Allen Andreas — Mon, 10 Jun 2019 15:41:31 GMT

Hi,

Can you create a new survey to test that out and see if it functions properly? If the thank you message shows for the new survey, then it could be that your old one needs to be recreated and the upgrade caused some sort of glitch/issue.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Re: Survey thanks message

SKum — Mon, 10 Jun 2019 22:03:56 GMT

Allen,

I created a new survey but still it is same..

Re: Survey thanks message

Allen Andreas — Mon, 10 Jun 2019 22:23:39 GMT

Hi,

Can you navigate in your back-end to: System UI > UI Pages and then find the record for "assessment_thanks".

Do you have a record there? If it's missing, this may be why you're having problems.

You could try and export this from another instance that does have it to replicate it...or maybe you could recreate it...it's called: assessment_thanks and this is the html for mine, you can use:

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

	<g:evaluate var="jvar_assessment_type" jelly="true">
		var metricGR = new GlideRecord("asmt_metric_type");
		metricGR.addQuery('sys_id', jelly.sysparm_assessable_type);
		metricGR.query();
		var evaluation_type = gs.getMessage('assessment');
		if (metricGR.next())
			evaluation_type = metricGR.evaluation_method.getChoiceValue().toLowerCase();
		else
			evaluation_type = jelly.sysparm_assessment_type ? jelly.sysparm_assessment_type : evaluation_type;
		gs.addInfoMessage(gs.getMessage('You have completed this {0}', evaluation_type));
		evaluation_type;
	</g:evaluate>
	<div data-form-title="$[gs.getMessage('You have completed this {0}', '${jvar_assessment_type}')]">
		<g2:evaluate var="jvar_item" jelly="true" expression="
			gr = new GlideRecord('asmt_metric_type');
			gr.addQuery('sys_id', jelly.sysparm_assessable_type);
			gr.query();
		" />	
		<j2:if test="$[gr.next()]">
			<!-- end_note may contain HTML formatting -->
			<g2:no_escape>$[NS:gr.end_note]</g2:no_escape>
		</j2:if>
	</div>
</j:jelly>

Please mark reply as Helpful/Correct. Thanks!

Re: Survey thanks message

SKum — Wed, 12 Jun 2019 14:03:34 GMT

I have this record but still its not working.

Re: Survey thanks message

SKum — Thu, 13 Jun 2019 20:56:05 GMT

Resolved this Updated script Include - SPSurveyAPI

Thanks all for your responses!

Re: Survey thanks message

Allen Andreas — Thu, 13 Jun 2019 21:02:42 GMT

Hi, well it's been mostly me working with you, haha, so thanks.

If any of my replies were helpful...please mark them as such.

Thanks!

Re: Survey thanks message

n_16 — Tue, 11 Jan 2022 06:35:10 GMT

Hi Skum,

I have also faced same issue, after changing the questionaries type from numeric scale to image scale. Earlier the message was appearing. now it wont appear.

when you was face this, on the mentioned script inlcude what you have updated?