question Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'. in ServiceNow AI Platform forum

Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Wed, 25 Apr 2018 07:29:10 GMT

Hi!

I am receiving an error message when trying to use Connect Chat, can anyone advise please?

p.s I am the administrator.

Here are my current settings:

Many thanks,

Lisa

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

Bhagya Lakshmi — Wed, 25 Apr 2018 10:42:10 GMT

Hello,

Please go to Collaborate--->Properties. Then check the property connect.roles. If it is empty then you can access Connect chat.

Thanks and Regards,

Bhagya Lakshmi.

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Wed, 25 Apr 2018 12:50:15 GMT

Hi Bhagya,

I do not have the option 'collaborate' in my Jakarta release, do you know where I could find it please? This is not an option in the navigation pane.

Thanks,

Lisa

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Wed, 25 Apr 2018 13:24:53 GMT

Hi,

I have managed to find the collaborate application menu, is this the same thing? However there is no options for properties, only the below:

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

Bhagya Lakshmi — Wed, 25 Apr 2018 14:08:49 GMT

Hi,

Go to sys_properties table and search the property connect.roles. and check the value field.

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Thu, 26 Apr 2018 09:52:00 GMT

I don't seem to have that option. Am I in the correct place please?

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Thu, 26 Apr 2018 10:00:10 GMT

Apparently this is the answer!

KB0662386 - Clicking the Connect Chat module displays the error page 'Administrator has restricted access to connect'

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

Bhagya Lakshmi — Thu, 26 Apr 2018 10:01:57 GMT

Hi,

Go to sys_properties table.

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Thu, 26 Apr 2018 10:09:36 GMT

How did you get to this page please? What were the options from the navigation pane?

Thanks,

Lisa

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Thu, 26 Apr 2018 10:12:16 GMT

Found it by filtering to sys_properties.list

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Thu, 26 Apr 2018 10:14:11 GMT

Here is what I have, it looks like this should work:

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

Bhagya Lakshmi — Thu, 26 Apr 2018 10:15:25 GMT

In navigation bar type sys_properties.LIST and enter. Then above table will display IN NEW TAB.

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

Bhagya Lakshmi — Thu, 26 Apr 2018 10:23:03 GMT

Hi Lisa,

Please check below pic.

Is that symbol visible to you? in your instance.

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Thu, 26 Apr 2018 10:27:40 GMT

Thanks! Not at the moment... I have found this KBA

https://hi.service-now.com/kb_view.do?sysparm_article=KB0662386

But, the link under the 'Solution' gives me record not found when I add my instance name.

Thanks,

Lisa

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

Bhagya Lakshmi — Thu, 26 Apr 2018 10:38:27 GMT

Hi Lisa,

Please empty the Value field in that property. and check whether you can access the connect chat or not.

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

lisawhimperley — Thu, 26 Apr 2018 10:43:52 GMT

I have just found details to change the glide.connect.chat.disabled to false and this seems to have worked!

Thanks for your help!

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

Bhagya Lakshmi — Thu, 26 Apr 2018 10:57:22 GMT

I am glad you got solution.

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

Nathan Okh — Thu, 03 Jun 2021 19:13:38 GMT

I tried this. Found it and it was already blank. I still cant access Connect Chat...

Re: Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

Yash45 — Tue, 29 Mar 2022 10:21:16 GMT

Hi Nathan,

Did you find any solution? I am facing the same issue.