question Re: Group Approvals and "cancelled" behavior, result is "skipped" in ServiceNow AI Platform forum

Group Approvals and "cancelled" behavior, result is "skipped"

Edward Halliday — Tue, 04 Jun 2019 00:53:55 GMT

I have the OOTB workflow activity "Group Approval"

I have added a condition "canceled" which has the condition...

When i change the group approval record to cancelled the workflow activity result is "skipped" which makes the activity go through the approved exit condition.

Why does it not go through the canceled exit condition?

In the Workflow activity definition there is an onCancel: function that looks to be what i want to trigger but i have no idea why it is not triggering?

Thanks for any help or insight.

Re: Group Approvals and "cancelled" behavior, result is "skipped"

Raf1 — Tue, 04 Jun 2019 01:55:07 GMT

Try setting the State of the approvals to "Not yet requested" instead of cancelling them.

Please refer below:

https://community.servicenow.com/community?id=community_question&sys_id=38fb0325db9cdbc01dcaf3231f9619e2

Re: Group Approvals and "cancelled" behavior, result is "skipped"

Edward Halliday — Tue, 04 Jun 2019 07:47:53 GMT

Hey Raf, good to see you!

When the Group Approval is set too 'not yet requested' no result condition is met. It does not exit the group approval workflow activity.

ie the activity.result == 'not requested' (also tried 'not_requested').

I also tried a Wait For Condition Based on Script where i checked for the value to be not yet required. (and nudged the workflow to trigger)

But this caused the result of 'rejected'

if (counts.approved != 0) {
answer = 'approved';
} else if (counts.rejected =! 0) {
answer = 'rejected';
} else if (counts.not_required !=0) {
answer = 'not_required';
} else if (count.not_required !=0) {
answer = 'not requested';
activity.result = 'not requested';
}

Re: Group Approvals and "cancelled" behavior, result is "skipped"

Edward Halliday — Thu, 06 Jun 2019 10:38:59 GMT

Ended up modifying the Activity definition to fix

Re: Group Approvals and "cancelled" behavior, result is "skipped"

VenkateshJ — Thu, 07 Sep 2023 11:59:18 GMT

Hi Edward,

Could please let me know what chance you have make to the Activity definition to fix this issue?