question How do I check this JOB Flow Engine Event Handler? in ServiceNow AI Platform forum

How do I check this JOB Flow Engine Event Handler?

Jean Ferreira — Fri, 08 Apr 2022 19:22:52 GMT

I have a schedule job that populates the svc_ci_assoc table.

But for some cases, when I check the table one day after the insert, there are some records missing, the Deleted records list shows that this JOB: Flow Engine Event Handler is the responsible for the deletion.

I would like to understand what this job is and if is there a way to find it.

Re: How do I check this JOB Flow Engine Event Handler?

Aoife — Fri, 08 Apr 2022 20:46:21 GMT

Flow Engine Event Handler calls an internal Java object. Nothing you can do to get a look at it.

However, from the name, I assume it is exactly what is sounds like, a dispatch routine that receives flow events and fires off Flows, SubFlows, Workflows, etc. So it is most likely not the root cause, it is just what dispatched the event.

Finding this will not be easy. There is something, whether it is a Script, Flow or whatever, that is "cleaning" that table.

Maybe check this link: Table Cleaner

Could be that someone has added that table to be cleaned based on certain criteria that those records meet.

Aoife

Re: How do I check this JOB Flow Engine Event Handler?

Jean Ferreira — Mon, 11 Apr 2022 12:49:54 GMT

Thanks for helping.

But unfortunately the table cleaner is not my problem.

I'm going to investigate if I found any Flow/procedure that is causing this issue.

Re: How do I check this JOB Flow Engine Event Handler?

V S R — Tue, 03 Oct 2023 01:51:41 GMT

Hi @Jean Ferreira ,

Were you able to find what is causing this issue ? I am facing the same issue .

Regards,