question Add URL link to workflow notification in ServiceNow AI Platform forum

Add URL link to workflow notification

yandp — Fri, 12 Mar 2021 13:28:58 GMT

Hello, document owner received this notification when managed document revision approved.

but there is no doc link attach in the email notification, how can include a url link to the email notification?

or can i put this notification to inactive then create a customised notification for the purpose?

Thank you very much.

Re: Add URL link to workflow notification

Ankur Bawiskar — Fri, 12 Mar 2021 13:39:18 GMT

@yandp

if you are triggering notification on same table via workflow

then include this in the workflow notification message body

<mail_script>

var taskNum = current.number; // field whose value you need to show in the link

var taskID = current.sys_id;

var tableName = 'dms_document_revision'; // table name

var instance_name = gs.getProperty('glide.servlet.uri');
template.print('Click <a href="' + instance_name + tableName  +'.do?sys_id="' + taskID + '">' + taskNum + '</a> to view the Task.');

</mail_script>

Regards
Ankur

Re: Add URL link to workflow notification

yandp — Fri, 12 Mar 2021 16:08:24 GMT

Hello @Ankur Bawiskar ,

Thank you for, sorry , i am not which is the notification message you mention.

can share some image. Thank you.

Re: Add URL link to workflow notification

Ankur Bawiskar — Fri, 12 Mar 2021 17:06:09 GMT

Hi,

I could see you are triggering the notification from workflow as the event is workflow.notification

So you must be triggering the email via workflow activity

So I am saying to add that in the workflow notification activity

Regards
Ankur

Re: Add URL link to workflow notification

Rajesh Chopade — Fri, 12 Mar 2021 17:15:25 GMT

First u create a Notification Email Scripts like below

var temp = event.parm1;


var user = new JSON().decode(temp);


template.print('Click here to approve <a href="https://give urs instance url here/nav_to.do?uri=sysapproval_approver.do?sys_id=' + user.approval_sys_id + '"> Google </a>');

and call above Notification Email Scripts in your notification body like below

${mail_script:Notification Email Script Name}

Regards

Rajesh

Re: Add URL link to workflow notification

Ankur Bawiskar — Mon, 15 Mar 2021 05:43:45 GMT

@yandp

Hope you are doing good.

Did my reply answer your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

If not, please let us know if you need some more assistance.

Thanks!
Ankur

Re: Add URL link to workflow notification

Ankur Bawiskar — Fri, 16 Jul 2021 11:48:33 GMT

@yandp

Hope you are doing good.

Did my reply answer your question?

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Thanks!
Ankur

Re: Add URL link to workflow notification

Ankur Bawiskar — Tue, 20 Jul 2021 14:15:49 GMT

@yandp

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

Re: Add URL link to workflow notification

Ankur Bawiskar — Tue, 02 Nov 2021 09:37:08 GMT

@yandp

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

Re: Add URL link to workflow notification

Ankur Bawiskar — Sat, 13 Nov 2021 14:52:22 GMT

@yandp

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

Re: Add URL link to workflow notification

Ankur Bawiskar — Thu, 18 Nov 2021 10:35:36 GMT

@yandp

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

Re: Add URL link to workflow notification

Ankur Bawiskar — Tue, 15 Mar 2022 03:52:04 GMT

@yandp

Hope you are doing good.

Did my reply answer your question?

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Thanks!
Ankur

Re: Add URL link to workflow notification

Les1 — Thu, 28 Jul 2022 22:19:35 GMT

This worked for me, at least in version San Diego. havent tested in other versions:

add this in the workflow notification activity Message field. (with your actual URL of course after the href= and in quotes like below)

Click <a href="'www.google.com'">HERE</a> to view the documentation.