question How to make a Custom Password Policy active? in ServiceNow AI Platform forum

How to make a Custom Password Policy active?

Rhonda15 — Mon, 02 May 2022 20:30:34 GMT

I created a custom Password Policy and want to make the new policy the active policy. How do I de-activate the Default password policy and use the new policy?

Thank you,

Rhonda

Re: How to make a Custom Password Policy active?

Allen Andreas — Mon, 02 May 2022 22:06:24 GMT

Hi,

From my research, SN has hardcoded that record to be the "active" password policy. That means, you'd want to change it the password strength preset within that record to "custom" and then set your values accordingly.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Re: How to make a Custom Password Policy active?

John Zhang1 — Tue, 03 May 2022 15:16:22 GMT

Enables your custom password policy through the password policy property below

If my reply is Helpful/Correct, please mark the answer as Helpful/Correct

Re: How to make a Custom Password Policy active?

Rhonda15 — Thu, 05 May 2022 12:50:43 GMT

John thanks for the information. The glide.enable.password_policy is active and is enforcing the default policy.

Re: How to make a Custom Password Policy active?

Rhonda15 — Thu, 05 May 2022 12:51:26 GMT

Thanks Allen. Unfortunately, the criteria to be enforced is locked down in the default.

Re: How to make a Custom Password Policy active?

Allen Andreas — Thu, 05 May 2022 19:01:10 GMT

Hi,

To clarify, it's not the "default" password strength that I'm talking about...it's literally the record that is named "Default" out of box. So you just have to use that record...for your password strength criteria, etc.

Within that one record, you can use a custom or other password strength policy.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Re: How to make a Custom Password Policy active?

Rhonda15 — Thu, 19 May 2022 11:50:36 GMT

I opened a case with support and was guided that to use a custom password policy the Password Credential store must also be updated. This is not referenced in the password policy documentation, but an update has been requested.

Re: How to make a Custom Password Policy active?

Rhonda15 — Thu, 19 May 2022 11:52:43 GMT

Hi Allen,

I thought I would share. After working with SN, it was determined an update is also required to the Password Credential Store to use a custom Password Policy. Once I updated the Password policy in the dialog below, the policy was enforced.

Best regards,

Rhonda

Re: How to make a Custom Password Policy active?

Allen Andreas — Thu, 19 May 2022 14:48:57 GMT

Hi,

I appreciate the update. I see the green dot/active flag moved when this policy was set on the credential store record.

Please mark reply as Helpful, if applicable. Thanks!

Re: How to make a Custom Password Policy active?

Johnathan R — Mon, 06 Oct 2025 18:23:38 GMT

For those like me who could not find 'Password Reset -> Credentials Store' in the nav menu, yet all the plugins were up to date, I had to manually navigate to the table:

pwd_cred_store