question Read Only Widget in ServiceNow AI Platform forum

Read Only Widget

imrane — Thu, 14 Dec 2017 12:07:31 GMT

Hi Everyone,

There are some portal "widget" that are read-only.

If I want to modify it, I have to clone it.

But when you have cloned this, if the original widget get updates (from service now upgrades) my cloned widget won't get theses

how do you handle this ?

is there a way to keep my cloned widget synced/linked with the original one (other than by hands) ?

Thanks

harishdasari — Thu, 14 Dec 2017 12:13:03 GMT

Hi Imrane,

By default all the OOB widgets will be Read-Only. you cannot make nay modification to it.

so what you can do it you can clone it and you can make the required customization.

At the top of the right side corner, you can find the clone widget button.. you can click on it and rename it as per your wish and make use of it

Thank you.

Hope this might be helpful

imrane — Thu, 14 Dec 2017 13:14:14 GMT

Thanks for the reply.

I know how to clone et modify my cloned widget

My question was : Is there a way to keep my cloned widget synced/linked with the original one to managed plateform upgrade ?

Nia McCash — Thu, 14 Dec 2017 13:37:56 GMT

I had the same question and the only answer I've been able to find so far is that we would need to manually update our widgets one by one. See my thread: Why are some Service Portal widgets read only? Impact on upgrades?

Leonard Ambos — Thu, 25 May 2023 14:22:10 GMT

Since older community URLs don't work right, here's a direct link to the thread Why are some Service Portal widgets read only? Impact on upgrades?