question Re: Portal - CSM vs CSP in ServiceNow AI Platform forum

Portal - CSM vs CSP

srivatsat — Wed, 10 Jul 2019 08:36:14 GMT

We are exploring CSM module and i found there are two portals csm and csp. What is the difference between two. In both portal i was able to login with cosumers credentials.

Thanks

Sri

Re: Portal - CSM vs CSP

paulmorris — Wed, 10 Jul 2019 08:39:53 GMT

Customer Service Portal - Contacts
Designed for Business to Business (B2B)

Consumer Service Portal - Consumers
Designed for Business to Consumer (B2C)

I didn't think you could log in to both as a consumer.

Re: Portal - CSM vs CSP

p t1 — Wed, 10 Jul 2019 08:53:41 GMT

Hi,

Customer Support Portal: This portal used for B2B scenario. Here accounts, Contacts, Partners come in picture. Customer admin/partner admin create the contacts.

Customer Service Portal: This portal used for B2C Scenario. Here the only the Consumers come in picture.

Thanks

Re: Portal - CSM vs CSP

Rahul Mane1 — Tue, 21 Mar 2023 06:32:36 GMT

CSM Service Portals

1)Customer Support Portal(B2B)-provide the information and support business customers. URL-<<base URL>>/csm

2)Consumer Service Portal(B2C)-provide the information and support to consumers. URL-<<base URL>>/csp

3)Community-provide customers peer-support and community created knowledge. URL-<<base URL>>/community

4)Knowledge Management-shared information using the Knowledge Mangement. URL-<<base URL>>/kb.