question Re: Why lists are not visible in Agent Workspace for an instance on Paris? in ServiceNow AI Platform forum

Why lists are not visible in Agent Workspace for an instance on Paris?

Vidit Mittal — Tue, 20 Oct 2020 06:51:59 GMT

I am unable to see lists on Agent Workspace. I created a workspace using studio & added one list. There were 4 lists already present by default:

Now, if I open the workspace, and go to Lists, I don't find anything:

I've tried this in different instances, but same issue. This issue is not there for instances on Orlando or instances which are upgraded from Orlando to Paris. Its only with a fresh Paris instance.

Kindly help me for this.

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

Alberto Consonn — Tue, 20 Oct 2020 07:02:51 GMT

Hi @Vidit Mittal

ensure to set the proper role when you're creating a new custom Agent Workspace:

Regards

Alberto

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

Vidit Mittal — Tue, 20 Oct 2020 07:08:32 GMT

Hi @Alberto Consonni, I created a new role while creating the workspace. Also, I am checking this as admin, so I don't think there will be any access issue.

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

Alberto Consonn — Tue, 20 Oct 2020 07:17:39 GMT

@Vidit Mittal try to give the role "agent_workspace_user" first, then the system will auto create a role named as the Agent Workspace name and grant it to the users with the role "agent_workspace_user" but you need to provide first an OOTB agent workspace role for make lists visible, just tried on my PDI (Paris), it works fine:

If I have answered your question, please mark my response as correct and helpful so that others with the same question in the future can find it quickly and that it gets removed from the unanswered list.

Thank you very much

Cheers
Alberto

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

Lisa Holenstein — Tue, 20 Oct 2020 07:19:28 GMT

This is a known error in Paris EA + Paris Patch 1 and will be fixed in an upcoming patch. It is caused by a deprecated component that is still being added to a workspace through Guided App Creator.

To solve this for the workspace you created, please follow these steps:

Navigate to Workspace Experience -> Administration -> All Workspaces -> Your custom workspace
Switch to the tab Workspace Modules and choose Lists
In the field Content component choose the component with the tag sn-workspace-list-module in the application @devsnc/sn-workspace-list-module.
Save or update the Workspace Module record.

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

Vidit Mittal — Tue, 20 Oct 2020 07:27:31 GMT

Thanks Lisa, my issue is fixed now.

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

Lisa Holenstein — Tue, 20 Oct 2020 09:15:28 GMT

Glad to hear!

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

Runjay Patel — Tue, 05 Jan 2021 09:20:49 GMT

Learn Agent Workspace from scratch to end with real world implementation and get live project hands-on.

Step by Steps implementation: https://www.youtube.com/playlist?list=PLIGcZxQaeEoj0XXBqTfReQwR44OeDYYb0

This Series help you to understand below topics

How to setup Agent Workspace
Plugins required.
Create Studio application for Agent Workspace.
Lading Page configuration in details.
List Layout and Categories configuration.
Form Layout, Header and Ribbon configuration
UI Actions and notifications.
Global search and Agent assist.
Live Agent chat configurations.
Integrate Connect Support with Agent Workspace
Difference between Agent Workspace and ITSM Agent Workspace?
Custom form for app: UI page, service portal widget or Agent Workspace component?
View and Create Reports in Agent Workspace
For LIVE AGENT where the service desk can access to the chat in back-end? via AGENT WORKSPACE OR CONNECT SUPPORT
Agent Workspace - convert incidents to Request Items and vice-versa
Add Knowledge search in Agent Workspace to Contextual form
UI Action to pop up Email from Agent Workspace
Bar Graph
Open frame API in Agent Workspace
How to use Assignment workbench in Agent Workspace?
Viewing Interaction Records in Agent Workspace
Agent Chat in Service Portal without Virtual Agent
And many more.

Please mark reply as Helpful/Correct, if applicable. Thanks!!

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

chanikya — Wed, 17 Mar 2021 22:02:00 GMT

Thanks for the solution

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

karim9 — Wed, 19 Jan 2022 08:37:55 GMT

Hi All, I am having kind-off similar issue, but my list is visible below but not on top of the form. PFA screenshots and let me know what needs to be done to resolve this buggy agent space list view:

Screenshot 1: An extra empty list is created on top of the form, unable to figure out why

Screenshot 2: (But When scrolled down the list is visible properly)

Screenshot 3: Current list settings (Note: I tried adding content mentioned in this article in content component field as well but the end result is same)

Please help me to solve this problem. Thanks!!

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

ReginaldFawcett — Wed, 03 Aug 2022 18:19:02 GMT

Just incase anyone is still experiencing this issue.

We are on Rome Patch 9, and this still looks to be happening.

@Lisa Holensteins solution did work for me.

Re: Why lists are not visible in Agent Workspace for an instance on Paris?

ReginaldFawcett — Tue, 16 Aug 2022 19:16:37 GMT

So @Lisa Holenstein's solution did work for me when I was building this out in a Sandbox environment for a demo. When I moved to build it in Dev, it is no longer working.

And on the Workspace it sits on a loading wheel.

I don't believe there is much difference between our Sandbox and Dev environments. Both were cloned within the last few weeks and no one else would have touched anything else related to workspace.

Does anyone have any ideas?