question Re: How to show major incidents in Service Portal for end users in ServiceNow AI Platform forum

How to show major incidents in Service Portal for end users

Raghu50 — Tue, 07 May 2019 07:30:00 GMT

Hi,

Is there a OOB functionality to show major incidents in Service portal since we have enabled major incident workbench in our LONDON instance.

A list of current major incidents need to shown in Service portal and automatically updated if a major incident is promoted.

When the user clicks on an major incident, it should show the incident details and history of activities.

Please let me know.

Thanks,

Raghu

Re: How to show major incidents in Service Portal for end users

Mark Skinner — Tue, 07 May 2019 07:44:41 GMT

HI Raghu

I would suggest rather than showing the incident you create an Outage. This is an OOTB feature that allows you to link to your incident and display information around that incident. You can then add the Outage widget to your Service Portal. See below.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/service-status-widgets.html

If this has been helpful please mark as so. If this has answered your question please mark as correct

Re: How to show major incidents in Service Portal for end users

Raghu50 — Tue, 07 May 2019 07:51:36 GMT

Thanks Mark ! That is answer i was looking for.

Re: How to show major incidents in Service Portal for end users

Bridgette Weiri — Tue, 29 Sep 2020 14:44:15 GMT

@Mark Skinner Hello Mark, Is this functionality different in Paris? If so, what do you recommend?

Re: How to show major incidents in Service Portal for end users

Mark Skinner — Wed, 30 Sep 2020 04:15:01 GMT

Hi Bridgette,

This feature is still available in Paris.

See this documentation page from ServiceNow.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/current-status-widget.html

For this, you will need to have outages related to your incident. This is an OOTB functionality.

https://docs.servicenow.com/bundle/paris-it-service-management/page/product/task-outage/task/t_CreateAnOutageFromATask.html

If this has been helpful please mark as so.

Thanks

Mark

Re: How to show major incidents in Service Portal for end users

Surabhi5 — Tue, 27 Jul 2021 22:42:17 GMT

Hi Raghu,

I have a similar requirement where i want to make the Major incidents with ticket details visible to all the end users.

How did you achieve it?

Regards,

Surabhi

Re: How to show major incidents in Service Portal for end users

joemmendoza — Tue, 19 Oct 2021 19:16:46 GMT

Hi Mark do you have any recommendations for Rome?