question Re: Breakdown is not available because it does not apply to one or more contributing indicators in Performance Analytics forum

Breakdown is not available because it does not apply to one or more contributing indicators

roshini1 — Thu, 02 Feb 2023 15:42:32 GMT

Hi Team,

Am having a formula indicator "% of Incidents Linked to Problems" which is having below formula
[[No of Incidents linked to Problems]]/[[No of Incidents Resolved or Closed]]*100
and all the three indicators (including formula indicator), am having 4 breakdowns
1. Assignment group
2. Configuration item
3. Priority
4. Service

After am running the job and refreshing the dashboard am getting below error.
"Breakdown is not available because it does not apply to one or more contributing indicators of the formula"

I tried of giving {{}} instead of [[]] and tried but no luck. Can i know if there is any solution for this issue.

Re: Breakdown is not available because it does not apply to one or more contributing indicators

AndersBGS — Thu, 02 Feb 2023 22:26:49 GMT

Hi @roshini1 ,

Have you verified the breakdown mapping for all indicators ? As. The error states, something is wrong with the breakdown or the breakdown source.

imif my answer has helped with your question, please mark my answer as accepted solution and give thumb up.

Beat regards

Anders

Re: Breakdown is not available because it does not apply to one or more contributing indicators

roshini1 — Fri, 03 Feb 2023 06:03:02 GMT

I have checked manually in pa_indicator_breakdowns with the breakdowns that i have created newly.
It's showing everything there.

Re: Breakdown is not available because it does not apply to one or more contributing indicators

roshini1 — Fri, 03 Feb 2023 07:05:57 GMT

i checked in pa_indicator_breakdowns table with the newly created breakdowns and found all the three indicators are linked to the new breakdowns.

Re: Breakdown is not available because it does not apply to one or more contributing indicators

Thomas M — Thu, 22 Feb 2024 22:16:35 GMT

Not sure if this is still an issue, but I ran into this same error for some users, but not all. Discovered the ones who got this error did not have the pa_viewer role. Might be worth a check.

Re: Breakdown is not available because it does not apply to one or more contributing indicators

AndersBGS — Fri, 23 Feb 2024 07:50:38 GMT

Hi @roshini1 ,

Have you also verified all the contributing automated indicators that all breakdowns are mapped accordingly.

if my answer has helped with your question, please mark my answer as accepted solution and give thumb up.

Beat regards

Anders

Re: Breakdown is not available because it does not apply to one or more contributing indicators

Krzysz — Wed, 05 Jun 2024 10:36:56 GMT

Adding pa_viewer worked for me. In principle, it shouldn't be required according to documentation Performance Analytics roles (servicenow.com), but it does solve the issue.