question Re: Failure Message: SE0060:Solution Training Failed. in Platform Analytics forum

Failure Message: SE0060:Solution Training Failed.

Jazz5 — Wed, 10 Feb 2021 13:53:29 GMT

Hello all,

I have created a new WORD CORPUS and a new Solution Definition for Clustering. I SUBMIT and TRAIN my solution definition and it returned back with a training error.

Failure Message: SE0060:Solution Training Failed. Ask Support to use log key 463366 to investigate trainer logs further.

What should I look for ?

Re: Failure Message: SE0060:Solution Training Failed.

Lener Pacania1 — Wed, 10 Feb 2021 14:23:06 GMT

Is this a Personal Developer Instance(PDI) or a sub-prod instance? If it's sub-prod open a Hi ticket and include the log key error. Support has access to look up the log for your PI job on the PI training server - customers don't have access to that log. You can ask them to dump the log into the ticket so you can see what they are looking at.

If this is a PDI, we don't support training the solution definitions on PDIs yet.

-Lener

Re: Failure Message: SE0060:Solution Training Failed.

Jazz5 — Thu, 11 Feb 2021 06:41:44 GMT

Thanks, this is not a personal instance, I have now logged this with HI.

Thank you.

Re: Failure Message: SE0060:Solution Training Failed.

Tapish Sharma — Fri, 21 May 2021 12:12:35 GMT

Hi Jazz,

i am facing the same issue. Can you help me how was it resolved

Re: Failure Message: SE0060:Solution Training Failed.

Martin Schinck — Wed, 26 May 2021 11:40:57 GMT

Dear all,

I have the same problem and would be keen to get a solution.

Highly appreciated.

Martin

Re: Failure Message: SE0060:Solution Training Failed.

Martin Schinck — Wed, 26 May 2021 11:43:38 GMT

Dear all,

I have the same problem and would be keen to get a solution.

Highly appreciated.

Martin

Re: Failure Message: SE0060:Solution Training Failed.

Ashley — Wed, 26 Jan 2022 14:35:50 GMT

Good Afternoon,

I am having a similar problem but with a different error log:

SE0060:Solution Training Failed. Ask Support to use log key 352893 to investigate trainer logs further.

Do you remember how you got this resolved?

Kind Regards

Ashley

Re: Failure Message: SE0060:Solution Training Failed.

Lener Pacania1 — Wed, 26 Jan 2022 14:50:13 GMT

While waiting for support to review you can check a few things:

1. Make sure the data in your word corpus & training set has valid data. You should make sure nulls are not in the data or special characters as that will cause an issue when training. Your data should also be of the support types for PI, such as string, reference, choice.

2. Make sure your word corpus and training set is within the default max limits, which is 300k rows. Make sure you have enough data in the cluster, default min is 10k.

3. Also I am assuming that you are not changing any of the default settings. There are advanced settings but that should be used after you have completed a successful training.