question Re: How to make a dashboard visible to an external user? in Platform Analytics forum

How to make a dashboard visible to an external user?

Smith Johnson — Mon, 14 Sep 2020 10:27:29 GMT

Hello all,

I have the following issue: I try to make a dashboard visible to users with snc_external role. Even if I specify the dashboard to be restricted only to users with snc_external role, when an external user enters to the dashboard's URL, there is a security access constraint.

I attach some images of my dashboard and the issue that I face.

And the constraint issue:

Any ideas and comments are welcomed. Your assistance would be significantly valuable for me.

Thank you in advance.

Regards,

Smith.

Re: How to make a dashboard visible to an external user?

Slawek_Radziewi — Mon, 14 Sep 2020 10:42:26 GMT

I would rather try to use Service Portal page and PA widgets put on page which should be easier to share publicly.

Re: How to make a dashboard visible to an external user?

Bhagyashri Sort — Mon, 14 Sep 2020 10:43:25 GMT

Hi,

Please refer below links

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/dashboards/task/t_ControlAccessToADashboard.html

How can I share a dashboard globally

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/dashboards/concept/c_DashboardRoles.html

Mark it correct and Useful.

Thanks

Bhagyashri Sorte.

Re: How to make a dashboard visible to an external user?

Smith Johnson — Mon, 14 Sep 2020 13:21:29 GMT

@Slawek.Radziewicz Hello, thanks for your answer.

I tried to put my report to a PA widget on service portal, but even if I set the page to be public, the external user still faces a security constraint.

Any ideas how I could fix it?

Re: How to make a dashboard visible to an external user?

Slawek_Radziewi — Mon, 14 Sep 2020 13:46:58 GMT

Reports still require access.

Try to use Performance Analytics widgets.

Re: How to make a dashboard visible to an external user?

Smith Johnson — Mon, 14 Sep 2020 14:05:28 GMT

@Slawek.Radziewicz Thanks again for your reply.

I made it work, so the external user can have access on a report on Service Portal, but the external user can not see the actual data. The visualization of the report is not visible to the external user. I receive "No data to display".

I use the incident table to this report. As admin, I can see the visualization.

Any ideas how to solve this?

Re: How to make a dashboard visible to an external user?

Smith Johnson — Mon, 14 Sep 2020 14:14:14 GMT

Here is my issue. The following is what I can see:

and here is what the user with snc_external role, sees:

The table that I use is the incident table. What am I doing wrong?

Re: How to make a dashboard visible to an external user?

Slawek_Radziewi — Mon, 14 Sep 2020 14:22:55 GMT

Reason might be that user needs to be authenticated in order to see data.

Check with single score report if still no data.

Re: How to make a dashboard visible to an external user?

Ankur Bawiskar — Mon, 14 Sep 2020 14:36:57 GMT

@Smith Johnson

That user may not be having table level READ ACL on incident table.

Also check the query BR is restricting the visibility or not.

Regards
Ankur

Re: How to make a dashboard visible to an external user?

MD AQUIB KHAN — Mon, 14 Sep 2020 14:50:17 GMT

Hi ,

Please refer the below link:

https://community.servicenow.com/community?id=community_question&sys_id=055d83e9db9cdbc01dcaf3231f961904

Re: How to make a dashboard visible to an external user?

Ankur Bawiskar — Mon, 14 Sep 2020 14:51:30 GMT

@Smith Johnson

OOB users with itil and sn_incident_read role can see incident table data

Also try adding the required role i.e. snc_external to this OOB Table level READ ACL and then check

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=be7ff3d1870033000e56d61e36cb0b5b

Regards
Ankur

Re: How to make a dashboard visible to an external user?

Ankur Bawiskar — Tue, 15 Sep 2020 10:08:22 GMT

@Smith Johnson

Any update on this thread?

Regards
Ankur

Re: How to make a dashboard visible to an external user?

Smith Johnson — Tue, 15 Sep 2020 14:30:48 GMT

@Ankur Bawiskar I can see the incident data now, but my requirement is to set a dashboard visible to external users.

I haven't managed to do it.

Any other ideas are welcomed.