question ServiceNow User Experience Analytics - data source not visible in Platform Analytics forum

ServiceNow User Experience Analytics - data source not visible

atlawson — Tue, 22 Oct 2024 09:00:01 GMT

Morning all,

I am trying to build visualisations in Platform Analytics using User Experience Analytics. Our admins have confirmed that the User Experience Analytics PAR Integration application is installed, and I have the analytics_viewer role.

However, when I go to configure the data source of a new visualisation, the User Experience Analytics data source does not appear (only Suggested, Tables, and Indicators).

Is there something else I need my admins to do to switch this on?

Thanks

Andy

Re: ServiceNow User Experience Analytics - data source not visible

renzocastrov — Tue, 05 Nov 2024 11:12:36 GMT

Hello, we had the same issue last week after upgrading to Xanadu. We fixed it by updating/repairing the plugin: sn-app-par-components-insights-panel

Re: ServiceNow User Experience Analytics - data source not visible

atlawson — Tue, 05 Nov 2024 12:27:43 GMT

Thank you. I have passed this on to my admin team.

Re: ServiceNow User Experience Analytics - data source not visible

renzocastrov — Tue, 05 Nov 2024 13:16:03 GMT

No problem, if it doesn't work, I also noticed that sometimes you have to type one of the three options under user Analytics section in the search ("users", "events" or "sessions"), so that they appear in the search