question Re: Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization? in Platform Analytics forum

Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

Lisboa — Sat, 10 Jan 2026 18:28:55 GMT

Ran across this thread on LinkedIn and it references that ServiceNow has released "Is in hierarchy" operator to assist in reporting by organization structure. Has anyone seen this referenced or documented anywhere else?

This solves a major pain point in being able to quickly assemble reports based on a leader and their direct and/or indirect team - if it's legit. Just have not been able to find anything concrete on it yet in my instance.

Is there a module/update that needs to be applied?

https://www.linkedin.com/posts/ahmmed-ali-82b627bb_servicenowcommunity-activity-7402644400746725376-h8W8?utm_source=share&utm_medium=member_desktop&rcm=ACoAACtyBUUBoJ8pgAVG3GMrHePMOcAoY_VpJmQ

Re: Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

lpruit2 — Sun, 11 Jan 2026 02:36:18 GMT

Greetings @Lisboa. I was able to take advantage of this functionality in my Personal Developer Instance. I started on the User table [sys_user] and started building a query by using the Manager field. I'll include screenshots below.

Since I'm in my PDI environment, I don't have good table data to show different layers of management. Finally, I'll include some ServiceNow documentation I was able to find that provides examples of different queries that take advantage of this specific operator. Excellent question and I hope this information is helpful!

Building hierarchical queries

Re: Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

Lisboa — Sun, 11 Jan 2026 09:55:13 GMT

Thanks for this! It confirms for me that this feature exists in list view, but it is not accessible in report / data visualization building (at least not easily identifiable). That's the gap for me at this stage, and I'll need to review some of that reference information to see if it's covered in there or not.

If anyone has seen how to leverage this within reporting/visualization and not just list views - appreciate the insights!

Re: Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

KB — Thu, 15 Jan 2026 12:55:45 GMT

What update is needed to show this for Yokohama?

Re: Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

Lisboa — Thu, 15 Jan 2026 13:44:13 GMT

@KB

According to Google, the feature was released as part of Yokohoma.

See parallel thread: Hierarchical queries not working - Yokohama new fe... - ServiceNow Community

I have not played with it extensively at this point, but might get into it over the next couple of weeks.

Re: Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

KB — Thu, 15 Jan 2026 15:42:59 GMT

I don't see it in our version and was trying to identify what plugin or application needed to be updated.

Re: Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

Matt Weir — Tue, 24 Feb 2026 20:10:51 GMT

This is what brought me here. I had just assumed that "Is in hierarchy" would be available in reporting and I told someone else how to do it but they were not able to, because apparently it is not an option in reporting?
Has anyone found a way around this, or know of any updates coming for this?

Re: Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

Lisboa — Wed, 25 Feb 2026 04:42:14 GMT

@Matt Weir - I don't have a great answer for this at the moment... I did run into this thread about building a dynamic filter for "within my reporting hierarchy" - but have not gotten it working.

I'm no dev - just doing my best to get it working!

Solved: Dynamic Filter reporting hierarchy script - ServiceNow Community