question Restrict Portal Users from go to Now platform. in Platform Analytics forum

Restrict Portal Users from go to Now platform.

rohanbhatia — Thu, 05 Feb 2026 13:07:42 GMT

Hi,

We want to restrict Our portal Users (CSM portal) to go to Now Platform.
We have a UI script and modified spEntryPage as well.
UI script currently works well when someone removed "/csm" and spEntryPage redirects users to the right portal.
Problem is when someone copy pasted url like "now/nav/ui" or "now/sow/home" they get access of now platform.
We want to restrict it and redirect them again to CSM Portal.

Re: Restrict Portal Users from go to Now platform.

Dr Atul G- LNG — Thu, 05 Feb 2026 13:10:06 GMT

Hi @rohanbhatia

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746730

Re: Restrict Portal Users from go to Now platform.

Ankur Bawiskar — Thu, 05 Feb 2026 13:30:58 GMT

@rohanbhatia

the same UI script you can use to enhance and if they visit platform inform them and redirect to portal

share your current UI script

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Restrict Portal Users from go to Now platform.

rohanbhatia — Thu, 05 Feb 2026 13:32:33 GMT

var chkGRP = new GlideAjax('abc');

chkGRP.addParam('sysparm_name', 'checkGroupMembership');

chkGRP.addParam('sysparm_function', 'user');

chkGRP.getXMLWait();

redirect(chkGRP.getAnswer());

function redirect(answer) {

if (answer == 'true' && document.URL.indexOf('/csm') == -1) {

window.location.href = '/csm';

} else return;

}

Re: Restrict Portal Users from go to Now platform.

Ankur Bawiskar — Thu, 05 Feb 2026 14:01:56 GMT

@rohanbhatia

here you are checking some user and if the index is not CSM then taking them to CSM

So you want user should never navigate to native and should always be taken to CSM?

for this the above code is not working?

Even if user navigates to now/sow or any other page it should work

share your UI script complete config screenshot and complete script

Re: Restrict Portal Users from go to Now platform.

rohanbhatia — Thu, 05 Feb 2026 14:03:23 GMT

Ui type = desktop
Global = true

Application scope = Global

Re: Restrict Portal Users from go to Now platform.

Ankur Bawiskar — Thu, 05 Feb 2026 14:11:26 GMT

@rohanbhatia

share complete script here and what that script include is checking