question Re: how to change the language to spain in service portal in Platform Analytics forum

how to change the language to spain in service portal

SuganyaV6003655 — Thu, 30 Apr 2026 04:53:46 GMT

in service portal, in list of language spain is not displaying but its active how to change it for user as spain, we can see the language is active, plugin is available, how to handle this

Re: how to change the language to spain in service portal

Dr Atul G- LNG — Thu, 30 Apr 2026 09:16:18 GMT

Hi @SuganyaV6003655

Where you checking -- Sp--profile and here i can see

Try cache.do and try againn.

Re: how to change the language to spain in service portal

fknell — Thu, 30 Apr 2026 09:25:24 GMT

Hi @SuganyaV6003655,

Even if you have have verified that the Spanish language (Spain) is active at the instance level. Could you please verify the following:

- The Spanish language plugin is installed and enabled in System Definition > Plugins.

- The language code for Spanish (es or your configured Spanish locale) is listed in the supported locales (glide.locale.supported).

- The portal‑specific property glide.sp.portals.language_selector_enabled is set to true and includes the relevant portal sys_id.

Despite this, Spanish is not appearing in the language selector for users on the Service Portal, which suggests the issue is not that the language is inactive, but rather that the portal language selector or its binding does not expose Spanish correctly. Next, you could check the portal header configuration and the user‑preference field mapping to ensure Spanish is available in the portal UI.

Hope this helps!

Re: how to change the language to spain in service portal

SuganyaV6003655 — Thu, 30 Apr 2026 09:52:27 GMT

how can i make spanish language available for user individually if i install plugin in user machine it will resolve this issue

Re: how to change the language to spain in service portal

Dr Atul G- LNG — Thu, 30 Apr 2026 09:54:17 GMT

Plugins are not installed on the user machine—it is an instance setup and not syncing with the user’s machine. This needs to be configured only at the user table level.

Re: how to change the language to spain in service portal

SuganyaV6003655 — Thu, 30 Apr 2026 11:17:31 GMT

we are not able to search locale

Re: how to change the language to spain in service portal

fknell — Fri, 01 May 2026 11:10:07 GMT

I’m not sure where you encountered an issue, but I recently installed the i18n package for Spanish, and I can now change the language using the user profile on SP.

In case you want to build a language picker, you can follow the instructions from these thread: Need to add a Language Selector for your portal (including external and non-authenticated users?) - check this

Hope this helps!