question Re: Self-hosted Community? in Product Launch forum

Self-hosted Community?

Thomas Berge — Thu, 06 Feb 2025 12:14:50 GMT

This is NOT the right place for this post, but that's exactly the point. Would there be enough Self-hosted customers and affected community members throughout to justify having a dedicated forum board set up for Self-hosted Instance questions, shared experiences etc? There is a dedicated Knowledge Base for it on Now Support, but no community board. Appreciate that it's NOT a product, but more an architectural option, but wanted to ask this to you all instead of just going around being annoyed and not taking action.

Have a FANTASTIC day. NOW!

Re: Self-hosted Community?

Kevin_Bufford — Thu, 06 Feb 2025 12:27:08 GMT

This looks like a good step forward! Such a board could provide a platform for interaction between users who have their own installations. It would help to share best practices.

Re: Self-hosted Community?

Mark Manders — Thu, 06 Feb 2025 13:08:17 GMT

Not that you are going to get a swift response, but have you emailed the community about this (community@servicenow.com)?

I have worked with a client that was hosted on premise, but that was only for a short while, so I don't think I would join, but I do acknowledge it has enough challenges to have its own section on the community.

Re: Self-hosted Community?

Thomas Berge — Thu, 06 Feb 2025 18:31:02 GMT

Thank you Mark. I wasn't even aware of that e-mail address.... looking for an emoji or a gif of Homer going "doh".

Re: Self-hosted Community?

Thomas Berge — Tue, 04 Mar 2025 13:15:40 GMT

I did send my suggestion to that email address. But now... 4 weeks later... I feel more rejected than I ever have before. Not as much as an acknowledgement response. Similar btw to whenever I provide feedback on docs content. It's not a black hole... it's a green one.

Re: Self-hosted Community?

jasonmarley — Wed, 02 Apr 2025 13:36:45 GMT

I have emailed, and never had a response from that email address, too, @Thomas Berge *sighs heavily*

Re: Self-hosted Community?

jasonmarley — Wed, 02 Apr 2025 13:39:47 GMT

There are a lot of self-hosted customers @Thomas Berge . And quiet a few people implementing self-hosted solutions - I'm one of them, who was just looking for the very same community space that you are asking about. I have questions that aren't answered by the self-hosted Knowledge Base.

+1 for a Self-Hosted Community section, please!

Re: Self-hosted Community?

Thomas Berge — Mon, 05 Jan 2026 09:08:41 GMT

Going to try that email address again and maybe copy a couple of people...

Re: Self-hosted Community?

Thomas Berge — Mon, 05 Jan 2026 10:50:16 GMT

Update 5/1/2026 - On advise from our regional partner contact, I have submitted this as an idea in the Idea portal. @jasonmarley , @Mark Manders, @Kevin_Bufford and others - if you still think this would be a good idea - please upvote.

https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=b8d736fc939eb2d48960fb2d6cba10e5&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests