question Provider Notification Content in Product Launch forum

Provider Notification Content

HARSHA GOWDA R — Mon, 29 Sep 2025 05:20:27 GMT

Can i add the variables that was created in the catalog item inside the record card type thought script in sys_notification_va_content table

Re: Provider Notification Content

sanjay02 — Mon, 29 Sep 2025 05:41:40 GMT

@HARSHA GOWDA R ,

Yes, this is possible. Catalog Item variables are stored separately from the RITM record,you can fetch them through script.

You’ll need to query the sc_item_option_mtom table (which links RITM to variables) and then get the values from sc_item_option. From there, you can pass them into the card JSON template.

If this resolves your query, please mark the response as helpful/accept the answer so it can assist others as well.

Re: Provider Notification Content

Ankur Bawiskar — Mon, 29 Sep 2025 05:50:28 GMT

@HARSHA GOWDA R

in the above script you shared query RITM with that sysapproval and grab the variable value

something like this and then later use it

var gr = new GlideRecord("sc_req_item"); gr.addQuery("sys_id", current.sysapproval); gr.query(); if (gr.next()) { var variableValue = gr.variables.variableName.getDisplayValue(); }

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Provider Notification Content

HARSHA GOWDA R — Mon, 29 Sep 2025 05:54:29 GMT

Will it(variable) reflect in the card like below

Re: Provider Notification Content

sanjay02 — Mon, 29 Sep 2025 06:27:17 GMT

@HARSHA GOWDA R
Your current script is for header customization. If you want to customize the content, switch to the Message tab, click Advanced, and implement the above logic there. The changes will then reflect in the content.

Re: Provider Notification Content

Ankur Bawiskar — Mon, 29 Sep 2025 06:36:39 GMT

@HARSHA GOWDA R

I just shared the sample script.

to see variable data in message then you need to write something similar in message section

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Provider Notification Content

Ankur Bawiskar — Wed, 08 Oct 2025 05:56:57 GMT

@HARSHA GOWDA R

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Provider Notification Content

Ankur Bawiskar — Tue, 17 Feb 2026 08:37:24 GMT

@HARSHA GOWDA R

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏