question Regarding MFA reset in Product Launch forum

Regarding MFA reset

kunalgulati — Tue, 07 Jul 2026 13:39:51 GMT

Hi Team,

i have deleted MFA app accidently in my mobile and now when i log in to my PDI instance its asking for MFA code . can any one guide how to disable this? If not, how to again get that MFA code .i am unable to find PDI QR code though which i can scan and set up MFA in my mobile

Re: Regarding MFA reset

Tanushree Maiti — Tue, 07 Jul 2026 14:15:57 GMT

Hi @kunalgulati

Also Refer:

https://www.servicenow.com/community/community-central-forum/pdi-how-to-reset-user-multi-factor-authentication-mfa/m-p/3346678

Reset Multi-factor Authentication (MFA) for users

Re: Regarding MFA reset

kunalgulati — Tue, 07 Jul 2026 15:54:46 GMT

i have tried this postman request and getting cross scoped error