new features of service Bridge in Vancouver Release

kiran kumar m1 — Mon, 06 Nov 2023 10:09:29 GMT

What are the new features of service Bridge in Vancouver Release?

Re: new features of service Bridge in Vancouver Release

BobbyNow — Mon, 06 Nov 2023 17:07:07 GMT

New

Application and transport:

Remote Task Virtual Mappings:

Virtual inbound and outbound field mappings allow fields to be mapped between instances that do not exist on the source table.

Virtual & Global Transforms:

Global Transforms can be created that will run for any connected consumer unless it is overridden at the consumer level.
Virtual Transforms can be created that will run against virtual inbound and outbound fields to set or transform their values

Remote Scratchpad:

Enables name/value pairs to be added to Provider Tasks and Remote Tasks from server side scripts in the provider and consumer instances. These pairs can be used to augment custom processes that flow between instances passing data between the two.

Clone excludes/preserves:

Clone excludes/preserves for Service Bridge are automatically installed with the application. This allows for the connection between instances to survive even if the instances are cloned over.

Renamed Provider Request to Provider Task:

The Provider Task table enables all providers of services using Service Bridge to be transparent and collaborative with their consumers that use ServiceNow.
Provider tasks represent work that is being performed in a provider's ServiceNow instance and monitored in a consumer's instance.
These is no cost to license and no configuration required for the consumers to use this feature, and they can collaborate with all of their providers on this single native table with zero configuration to their instance.