https://www.servicenow.com/community/sales-crm-forum/error-happens-when-attempting-to-create-sales-agreement-from/m-p/3109673#M124 <P>I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.<BR />I have been checking this feature since<SPAN>&nbsp;</SPAN><A href="https://www.servicenow.com/community/som-blog/what-s-new-in-the-q4-24-store-release-for-sales-and-order/bc-p/3102918" target="_self">the community announced</A><SPAN>&nbsp;</SPAN>that it is possible to create sales agreements for configurable and bundled products and services​.</P><P>&nbsp;</P><P><SPAN>I completed the quote with the "Enable sales agreement quote" flag enabled and then clicked the "Create Sales Agreement" button.&nbsp;</SPAN><SPAN>However, I encountered the following error.</SPAN><BR /><SPAN>"</SPAN>Unable to create sales agreement. Contact your system administrator.<SPAN>"</SPAN></P><P><SPAN>The situation is the same when implemented by the administrator.</SPAN></P><P>&nbsp;</P><P><SPAN>Additionally, In this process, I selected the "VPN Package" from the catalog. And then&nbsp;the VPN type changed to a "checkbox," whereas it is originally a "radio button" (VPN Package is demo data).</SPAN></P><P>&nbsp;</P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image (22).png" style="width: 571px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/403192i0771109B3C6CEA24/image-size/large?v=v2&amp;px=999" role="button" title="image (22).png" alt="image (22).png" /></span></SPAN></P><P>Can anyone provide a solution for this issue? Or is it that "Sales Agreement from Quote" cannot be used for offers with Product Specifications (for Telecom)?</P><P><SPAN>Thank you in advance!</SPAN></P> Thu, 21 Nov 2024 06:38:55 GMT Satoshi Abe 2024-11-21T06:38:55Z https://www.servicenow.com/community/sales-crm-forum/error-happens-when-attempting-to-create-sales-agreement-from/m-p/3109673#M124 <P>I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.<BR />I have been checking this feature since<SPAN>&nbsp;</SPAN><A href="https://www.servicenow.com/community/som-blog/what-s-new-in-the-q4-24-store-release-for-sales-and-order/bc-p/3102918" target="_self">the community announced</A><SPAN>&nbsp;</SPAN>that it is possible to create sales agreements for configurable and bundled products and services​.</P><P>&nbsp;</P><P><SPAN>I completed the quote with the "Enable sales agreement quote" flag enabled and then clicked the "Create Sales Agreement" button.&nbsp;</SPAN><SPAN>However, I encountered the following error.</SPAN><BR /><SPAN>"</SPAN>Unable to create sales agreement. Contact your system administrator.<SPAN>"</SPAN></P><P><SPAN>The situation is the same when implemented by the administrator.</SPAN></P><P>&nbsp;</P><P><SPAN>Additionally, In this process, I selected the "VPN Package" from the catalog. And then&nbsp;the VPN type changed to a "checkbox," whereas it is originally a "radio button" (VPN Package is demo data).</SPAN></P><P>&nbsp;</P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image (22).png" style="width: 571px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/403192i0771109B3C6CEA24/image-size/large?v=v2&amp;px=999" role="button" title="image (22).png" alt="image (22).png" /></span></SPAN></P><P>Can anyone provide a solution for this issue? Or is it that "Sales Agreement from Quote" cannot be used for offers with Product Specifications (for Telecom)?</P><P><SPAN>Thank you in advance!</SPAN></P> Thu, 21 Nov 2024 06:38:55 GMT https://www.servicenow.com/community/sales-crm-forum/error-happens-when-attempting-to-create-sales-agreement-from/m-p/3109673#M124 Satoshi Abe 2024-11-21T06:38:55Z