Custom Assignment Rule Script

browne26 — Tue, 04 Mar 2025 20:33:24 GMT

Hello!

I am trying to troubleshoot a custom script that should be assigning VITs to the group in the variable u_event_group. This script is assigning records that do not have this custom dictionary entry and/or the dictionary entry is empty. If anyone could review this script and identify potential bugs, I would greatly appreciate it.

var gr = new GlideRecord('server');

var ciSID = current.sys_id;

gr.addQuery('sys_id', ciSID);

gr.query();

if (gr.next()) {

var eventGroup = gr.getValue('u_event_group');

if (eventGroup && eventGroup !== '') {

current.assignment_group = eventGroup;

} else {

// No group found

}

} else {

// No group found

}

Re: Custom Assignment Rule Script

Medi C — Tue, 04 Mar 2025 20:40:01 GMT

@browne26

Your script looks like fine, but there are a couple of areas that could lead to unexpected behavior, especially when you're checking for the u_event_group value

Added getRowCount() to check for multiple records and ensure you're only processing one.
Simplified the check for an empty eventGroup by just using if (eventGroup).
Added gs.log calls to provide visibility into the script's behavior.

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Custom Assignment Rule Script

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