question Re: Why priority field is not updating value on Security Incident when updating through flow designe in SecOps forum

Why priority field is not updating value on Security Incident when updating through flow designer

Yamsanibhavani — Thu, 06 Mar 2025 10:30:57 GMT

Hello Everyone,

I'm investigating an issue where the priority field on a Security Incident Record (SIR) isn't updating after a flow runs, despite successful execution. I'm considering the following potential factors that might be influencing this behavior:

- Are there any client scripts that might be overriding or preventing the priority field update?
- Could any business rules, especially those triggered before insert or update, be interfering with the priority field update?
- Are there any UI policies or field-level security settings that might be restricting the priority field update?
- Is there any other configuration, such as a data policy or a workflow, that could be impacting the priority field update?

Any thoughts or insights on how these factors might be contributing to the issue would be helpful.

Re: Why priority field is not updating value on Security Incident when updating through flow designe

Viraj Hudlikar — Thu, 06 Mar 2025 13:55:18 GMT

Hello @Yamsanibhavani

You've already identified some key areas to investigate start looking in by checking priority field in scripts sections and see if any of script is overriding.

Also, see if any data lookup definitions are created?

Check the flow properties Run As are set to System Admin I believe if not then do change it and check again.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Re: Why priority field is not updating value on Security Incident when updating through flow designe

Siddhesh Gawade — Thu, 06 Mar 2025 14:17:03 GMT

@Yamsanibhavani ,

You are updating the priority from the flow desginer that means you are updating at a server level. So you should be investigate accordingly.

1. Surely you should be looking at business rules data policy, other flow/workflows as well.

2. There is quick check that you can do is, check the history if priority field. If the fileld is updating from flow you should be able to history from the same. and you can check if there is something that is changing the priority after this update.

Kindly mark the answer ✔️ Correct or Helpful ✔️ If it addresses your concern.

Regards,

Siddhesh

Re: Why priority field is not updating value on Security Incident when updating through flow designe

Yamsanibhavani — Fri, 07 Mar 2025 09:52:30 GMT

Hi @Siddhesh Gawade ,

I have checked why it is not updating is due to dictionary override to default value 4. Is there any possibility still to update the priority field other than making dictionary override to false?

if yes, suggest the way to implement.

Thanks for your reply

Re: Why priority field is not updating value on Security Incident when updating through flow designe

Ankur Bawiskar — Fri, 07 Mar 2025 10:03:08 GMT

@Yamsanibhavani

dictionary override default value only works for new record during creation.

If you are setting the value then your logic should override the default value

Are you trying to insert new record or update?

what's the flow doing?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Why priority field is not updating value on Security Incident when updating through flow designe

Yamsanibhavani — Fri, 07 Mar 2025 10:24:15 GMT

Hi @Ankur Bawiskar ,

Actually using the flow I am creating a record and after validating some conditions and all in the last action im trying to update the created record with the update record action. Due to override default value checkbox is checked in dictionary entry override table.
My ask is there any possibility to update the created record with the required priority value without unchecking the “override default value” checkbox?

Re: Why priority field is not updating value on Security Incident when updating through flow designe

Ankur Bawiskar — Fri, 07 Mar 2025 11:06:52 GMT

@Yamsanibhavani

Override default will work when new record is getting created.

It should not impact during update record action.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Why priority field is not updating value on Security Incident when updating through flow designe

Yamsanibhavani — Fri, 07 Mar 2025 11:52:11 GMT

@Ankur Bawiskar ,

During creation of security incident only it setting priority field to high through flow still not updating.

Any ways to update in this override conditions?

Thanks,

Yamsani

Re: Why priority field is not updating value on Security Incident when updating through flow designe

Ankur Bawiskar — Fri, 07 Mar 2025 11:55:08 GMT

@Yamsanibhavani

While updating the record the dictionary override should not come into picture.

what error it throws while updating that field?

Did you try disabling that dictionary override and see if that's causing the issue?

Any data policy is blocking the update?

Any before business is blocking or clearing that field?

Did you try to update the record using background script?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Why priority field is not updating value on Security Incident when updating through flow designe

Siddhesh Gawade — Fri, 07 Mar 2025 12:04:44 GMT

Hello @Yamsanibhavani ,

The dictiinary override record should not be causing any issue while updating or inserting the record. It will only works when you are inserting a new record and not setting the priority field and that time only it uses the default value.

Try updating the priority field from background script. You should be able to see errors if there are any. Also try using script tracer option to check what scripts are running when updating the priority.

Kindly mark the answer ✔️ Correct or Helpful ✔️ If it addresses your concern.

Regards,

Siddhesh