https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349668#M13187 Tue, 12 Aug 2025 10:29:54 GMT Siva_Prasad 2025-08-12T10:29:54Z https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349668#M13187 Tue, 12 Aug 2025 10:29:54 GMT https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349668#M13187 Siva_Prasad 2025-08-12T10:29:54Z https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349727#M13188 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/755456">@Siva_Prasad</a>&nbsp;</P><P>this is a Community where we share ideas and help each other, however it's not Google <span class="lia-unicode-emoji" title=":winking_face:">😉</span> you need to provide more details <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR /><BR />Please refer to this article:&nbsp;</P><P><A class="" href="https://www.servicenow.com/community/servicenow-ai-platform-articles/10-tips-for-writing-a-quality-community-question/ta-p/2314218" target="_blank" rel="noopener">10+ Tips for writing a quality community question</A></P><P>&nbsp;</P><P>The better input you give us, the better output we can deliver to you, the efforts shall go both ways</P> Tue, 12 Aug 2025 11:17:15 GMT https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349727#M13188 glideFather 2025-08-12T11:17:15Z https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349789#M13189 <P>I have asked only the process of major incident management , if you have the process, please send me , I have minimum knowledge on where I'm posting my question&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 12 Aug 2025 11:42:11 GMT https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349789#M13189 Siva_Prasad 2025-08-12T11:42:11Z https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349805#M13190 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/755456">@Siva_Prasad</a>&nbsp;,</P><P>&nbsp;</P><P>Please find the link:-</P><P><A href="https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-management/concept/major-incident-management-process.html" target="_blank">https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-management/concept/major-incident-management-process.html</A></P><P>&nbsp;</P><P>Please go through it.</P><P>&nbsp;</P><P>If my answer helped you, please mark it- solution accepted.</P><P>&nbsp;</P><P>Regards,</P><P>Nikhil Bajaj</P> Tue, 12 Aug 2025 11:54:24 GMT https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349805#M13190 Nikhil Bajaj9 2025-08-12T11:54:24Z https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349806#M13191 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/755456">@Siva_Prasad</a>&nbsp;</P><P>&nbsp;</P><P>All ServiceNow Documentation is available on&nbsp;<A href="https://www.servicenow.com/docs/" target="_blank">Product Documentation | ServiceNow</A>&nbsp;website and ServiceNow keeps it updated for the product and versions.</P><P>&nbsp;</P><P>I am sharing the link of MIM process which comes out of box, in absence of context or your requirement.&nbsp;</P><P>&nbsp;</P><P>MIM Process -&nbsp;<A href="https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management/concept/major-incident-management-process.html" target="_blank">Major Incident Management process</A></P><P>&nbsp;</P><P>I hope this helps.</P> Tue, 12 Aug 2025 11:54:46 GMT https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349806#M13191 Shikhar Kapoor 2025-08-12T11:54:46Z https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349980#M13193 <P><FONT color="#000000">Hello&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/755456">@Siva_Prasad</a>&nbsp;,</FONT></P><P>&nbsp;</P><P><FONT color="#000000">Please go through this youtube video :&nbsp;<A href="https://www.youtube.com/watch?v=UHO-uNxsZa8" target="_blank">https://www.youtube.com/watch?v=UHO-uNxsZa8</A></FONT></P><P>&nbsp;</P><P><FONT color="#000000">You will get a good idea of incident management process in few mins.</FONT><span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P><P>&nbsp;</P><P><FONT color="#000000">If you find my answer helpful, mark it as accepted solution.</FONT></P><P><FONT color="#000000">Thanks!</FONT></P> Tue, 12 Aug 2025 13:58:28 GMT https://www.servicenow.com/community/secops-forum/please-provide-the-processof-major-incident-management-process/m-p/3349980#M13193 Shashank_Jain 2025-08-12T13:58:28Z