question ServiceNow Flow Designer Approval in Service Catalog forum

ServiceNow Flow Designer Approval

Vasu2 — Sun, 08 Mar 2026 01:54:44 GMT

I have a catalog Item where I have a List collector variable referencing to a custom table A, I need some help in flow designer Approval process, where for every selected values from List collector we need to look into the another custom table B, when we search in custom table B by taking Table A value, we will get some 3 to 4 records with matching name and in each record there will be a userID field.

when the catalog Item is submitted the approval should go to all the users in table B associated with each List collector name from table A, the approval for each List collector variable is independent, the approval should goes to all the users for every selected list collector value and for all the List collector values at a time. For each List collector value any user associated with that List collector value in Table B can approve or reject.

Can any one help with the logic in flow designer

Thanks in Advance

Re: ServiceNow Flow Designer Approval

Ankur Bawiskar — Sun, 08 Mar 2026 02:57:04 GMT

@Vasu2

you can use scripted flow approval for this, gather all the approvers associated to all the list collector records and then use "Ask for Approval" flow action

Scripted Approvals in Flow Designer with Flow Variables

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: ServiceNow Flow Designer Approval

Vasu2 — Tue, 10 Mar 2026 01:29:31 GMT

Hi @Ankur Bawiskar ,

I am trying to achieve the similar functionality in the PDI by creating a catalog Item with one List collector variable referencing to group table. I can able to send the approval for only group users in the list, it is not sending for the rest of the groups users for approval. I am trying to send to all group users at a time .
For example, If there are 5 groups in the list collector variable, all the 5 group users have to get the approval request at a time and for the approval process any one in that particular group can do the approve/reject. Each group Approval/Reject is independent.

Please find the attached flow screenshot

Thanks in Advance

Re: ServiceNow Flow Designer Approval

Ankur Bawiskar — Tue, 10 Mar 2026 03:29:07 GMT

@Vasu2

it becomes very difficult to open each image and then check.

it would be nice if you add images within post.

where are you stuck?

Re: ServiceNow Flow Designer Approval

Vasu2 — Tue, 10 Mar 2026 04:22:21 GMT

Hi @Ankur Bawiskar ,

Currently the approval is going to one group only. I am not able to loop into every group and ask for approval for all the group users at a time. Each group Approval/Reject is independent.

Attached is the flow designer screenshot.

Thanks,
Vasu

Re: ServiceNow Flow Designer Approval

Ankur Bawiskar — Tue, 10 Mar 2026 04:27:50 GMT

@Vasu2

So if 5 records are selected in list collector and each has 1 group

so total 5 groups

You are getting members of those 5 groups and then setting that in Ask for approval

You are simply putting approval for those 5 groups using the script?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: ServiceNow Flow Designer Approval

Vasu2 — Tue, 10 Mar 2026 13:33:09 GMT

Hi @Ankur Bawiskar ,

I am trying to loop through each group and send the approval independently for each group but all the groups approvals at a time.

For example, if there are 5 groups in the List collector, I am trying to loop all the 5 groups in for each condition and ask the approval one after the other in another for each condition like in the attached scrrenshot.
Correct me if the approach is not correct.

Thanks in advance

Re: ServiceNow Flow Designer Approval

Vasu2 — Tue, 10 Mar 2026 14:07:48 GMT

Hi @Ankur Bawiskar ,

I modified the flow like the below screenshot, the approval is going one after group after the other not all groups at a time.

I am trying to send the approvals for all the groups at a time and for each group the approval is independent anyone in that group can approve/Reject
Please fine the attached screenshot

Thanks,
Vasu

Re: ServiceNow Flow Designer Approval

Ankur Bawiskar — Tue, 10 Mar 2026 15:31:01 GMT

@Vasu2

why are you iterating and sending approval for group?

Why not combine all the approver groups and use the scripted approval?

Re: ServiceNow Flow Designer Approval

Vasu2 — Tue, 10 Mar 2026 15:57:12 GMT

Hi @Ankur Bawiskar ,

because I want to send the approvals for all the groups users at a time, for example if there are 5 groups and in each group having 3 users then all the 15 approvals should have to go once and for the particular group any one in the 3 users in that group can approve or deny. If I send all the approvals with out iterating then I am thinking we can not distinguish who are the 3 users in that group that can approve/reject

Thanks in Advance