question Attachment for approval email notification from catalog task in Service Catalog forum

Attachment for approval email notification from catalog task

jreddy7 — Wed, 17 Jun 2026 06:49:04 GMT

Requirement:
There requset called Wan connection once requested request item generated in that catalog task generated for this catalog task 1 user attache draft form 20 closes the task once task 1 closed then catalog task 2 generates there user will attach the final form 20 and also attach approval email then closes the task now in request item approval will go now i want here one approval email notification should send to apporvers and also need attached the final form 20 which is attached in catalog task 2 which extension.pdf then in email notification i want to show approve and reject buttons

Re: Attachment for approval email notification from catalog task

Mark Manders — Wed, 17 Jun 2026 12:37:32 GMT

Can you ask your question again with punctuation, so we can read what it is exactly you are asking?

Re: Attachment for approval email notification from catalog task

Ankur Bawiskar — Wed, 17 Jun 2026 12:54:27 GMT

@jreddy7

10+ Tips for writing a quality community question

Re: Attachment for approval email notification from catalog task

harishk07 — Wed, 17 Jun 2026 13:01:39 GMT

@Ankur Bawiskar I like this response 😄

Re: Attachment for approval email notification from catalog task

Tanushree Maiti — Thu, 18 Jun 2026 11:05:33 GMT

Hi @jreddy7

1. Use the built-in Copy Attachment action to copy attachments from the Catalog Task to the RITM upon the task closure

If it is WF/BR, Check for script

GlideSysAttachment.copy('sc_task', current.getUniqueValue(), 'sc_req_item', current.request_item.getUniqueValue());

: https://www.servicenow.com/community/servicenow-impact-forum/copy-attachment-from-sc-task-to-ritm/m-p/2836919

https://www.servicenow.com/community/developer-forum/attachment-in-approval-notification/m-p/1465852

Create an Email Notification Script for the .pdf

You can retrieve and attach the Form 20.pdf using an Email Script

Navigate to System Policy > Email > Notification Email Scripts and click New.
Name it: include_final_form

(function runMailScript(current, template, email, event, email_action) {

var grAttach = new GlideRecord('sys_attachment');

grAttach.addQuery('table_sys_id', current.sysapproval.sys_id);

grAttach.addQuery('table_name', 'sc_req_item');

grAttach.addQuery('file_name', 'CONTAINS', '.pdf');

grAttach.orderByDesc('sys_created_on');

grAttach.query();

if (grAttach.next()) {

template.print('Attachment: <a href="sys_attachment.do?sys_id=' + grAttach.sys_id + '">' + grAttach.file_name + '</a>\n');

email.addAttachment(grAttach.getValue('sys_id'));

}

})(current, template, email, event, email_action);

3: Create the Approval Notification

Navigate to System Notification > Email > Notifications and click New.
Set Table to Approval [sys_approval_approver].
Under the When to receive tab, set the condition to trigger when State changes to Requested.
Under the What it will contain tab, invoke your script in the message body using ${mail_script:include_final_form}.