question Trigger reminder notifications before 5 days of dur date in Service Management forum

Trigger reminder notifications before 5 days of dur date

tapasvi — Wed, 14 Apr 2021 12:43:56 GMT

Hi Folks,

I have a requirement where i need to send notification before 1 day of due date.

I have written wait for condition but that didn't seem to work

Any ideas how to trigger notifications from workflow?.

Re: Trigger reminder notifications before 5 days of dur date

Giuliana Martin — Wed, 14 Apr 2021 13:47:38 GMT

I have some surveys in which I send a reminder notification after 7 days from when the survey was created. It is based on a scheduled job, see below an example of the script.

The scheduled job triggers and event which triggers the notification.

Re: Trigger reminder notifications before 5 days of dur date

akashvarma85310 — Sat, 27 Jul 2024 10:43:44 GMT

Here, you can write script in scheduled job and run it daily

var gr = new GlideRecord('incident');
gr.addQuery('u_due_date', '>=', gs.daysAgoStart(-5)); // Find records due in 5 days
gr.query();
while (gr.next()) {
gs.eventQueue('send.reminder.email.before.days', gr, '', '');
}