question Re: Portal Banner Carousel widget in Service Management forum

Portal Banner Carousel widget

Dakker — Tue, 20 Feb 2024 22:19:44 GMT

Hi,

From what I read/search, there is a "Portal Banner Carousel" widget. We don't have it in our instances. Do you know where or how I can get this widget?

Thanks in advance for your help.

Dakker

Re: Portal Banner Carousel widget

James Chun — Tue, 20 Feb 2024 23:28:35 GMT

Hi @Dakker,

There is a widget called 'Carousel' which would be available by default. Is this what you are after? If not, do you have a screenshot of the 'Portal Banner Carousel' widget or a link where you got the name from?

Thanks

Re: Portal Banner Carousel widget

Dakker — Wed, 21 Feb 2024 00:04:59 GMT

Hi James,

I am trying the 'Carousel' widget. I would like to be able to embed the AI search in it. The 'Portal Banner Carousel' is documented here: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/config-portal-banner-carousel-widget.html

I don't have a screenshot. It looks like it's part of customer service management.

Re: Portal Banner Carousel widget

James Chun — Wed, 21 Feb 2024 00:23:36 GMT

Hi @Dakker,

As per the link you have shared, I can confirm that in my PDI, activating the plugin UI Components for Customer Portals plugin (sn_ciwf_ui_cmpnt) will install the 'Portal Banner Carousel' widget.

Note that this may require a subscription so take caution.

Thanks

Re: Portal Banner Carousel widget

Dakker — Wed, 21 Feb 2024 15:21:10 GMT

Thanks. I tried cloning the widget, but it has a syntax error.

Re: Portal Banner Carousel widget

cielocharomarti — Thu, 30 Oct 2025 13:36:07 GMT

I've seen in the serviecnow documentation for portal banner carousel that it can have a CTA button below the text, however I cant find a way to add said buttons within the documentation. Does anyone have a clue? Thanks!