question Re: An error appears on the "Password Reset > Enroll" screen. in Service Management forum

An error appears on the "Password Reset > Enroll" screen.

nagaryu — Wed, 14 May 2025 12:08:43 GMT

When I opened Password Reset > Enroll, the error "Password Enrollment Error - There are no pending enrollments for you at this time" was displayed.

When I opened Password Reset > Processes > Default Self Service and checked the "Verifications" tab in the related list at the bottom of the screen, only "Personal Data - Enter Email Address" was set.

I tried changing this to Authenticator App Verification, etc., and it was displayed correctly.
When I changed it back to the original "Personal Data - Enter Email Address", the error was displayed again.

However, when I pressed "Forgot Password?" on the login screen, a screen for entering my username and email address were displayed, so it appears that the function is working correctly.

Do you know why this error appears when I open Password Reset > Enroll after logging in?

Re: An error appears on the "Password Reset > Enroll" screen.

Saloni Suthar — Wed, 14 May 2025 16:04:00 GMT

Have you looked at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830089?

Re: An error appears on the "Password Reset > Enroll" screen.

nagaryu — Thu, 15 May 2025 00:03:59 GMT

Thank you for your reply.
The "Apply to all users" checkbox was already set to True.

I tried changing it to False, saving it, then changing it back to True and saving it, but unfortunately the same error appeared on the "Password Reset > Enroll" screen.

Are there any other possible causes or workarounds?

Re: An error appears on the "Password Reset > Enroll" screen.

Sruthi17 — Wed, 20 Aug 2025 10:11:16 GMT

@nagaryu , I also face the same issue now. Can you help me understand how you resolved this?

Re: An error appears on the "Password Reset > Enroll" screen.

nagaryu — Thu, 21 Aug 2025 01:47:43 GMT

Hi @Sruthi17 ,

Unfortunately, this issue remains unresolved. Since it was not a feature the customer needed immediately, we have not investigated it further. Sorry.