question Insert standard text formatting in Knowledge Management in Service Management forum

Insert standard text formatting in Knowledge Management

AdamUMC — Mon, 09 Feb 2026 14:39:07 GMT

Hi there,

Is it possible to define standard text formatting in Knowledge Management?

For example, I would like to have only about two selectable specific fonts, fontsizes and fontcolors for text and heading. Is this possible somehow and if yes, how?

An extra button or expansion of "Block Paragraph" would be totally fine.

"Block Paragraph":

I know about default font, size and color by right clicking at the HTML (body) knowledge- field > Configure Dictionary > Default value, but that is not were I'm looking for; it has to be selectable.

Thanks!

Re: Insert standard text formatting in Knowledge Management

Tanushree Maiti — Mon, 09 Feb 2026 16:27:21 GMT

Please refer this links, see if it helps you:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717120

Where to configure font-size for the HTML field? - ServiceNow Community

Solved: How do I add font sizes to the HTML field? - ServiceNow Community

Re: Insert standard text formatting in Knowledge Management

AdamUMC — Mon, 09 Feb 2026 16:58:36 GMT

Thanks! Unfortunately no solution for my wish found. But I will look further and if I find something, I will report here. Thanks!