question How to hide the "New" Button specifically for the RITM list? in Service Operations Workspace forum

How to hide the "New" Button specifically for the RITM list?

gsimoes — Fri, 29 Aug 2025 20:01:12 GMT

I've tried the declarative action suggestion mentioned here, and either it doesn't work or I can't find the right variation being used (have tried all I can find). I need to hide this button in SOW:

Re: How to hide the "New" Button specifically for the RITM list?

GlideFather — Sat, 30 Aug 2025 17:30:24 GMT

Hi @gsimoes,

try the UI Action for sc_req_item (eventually task as it is extending it). And if it is extending task, you will might need to create a new record for sc_req_item and make it not available there

Re: How to hide the "New" Button specifically for the RITM list?

Pradeep Thipani — Sat, 30 Aug 2025 19:14:10 GMT

Hi @gsimoes ,

Yes, you need to deactivate the New button from the declarative action for workspace lists.

Find below the steps:

Open the below record:

https://<<YOUR_INSTNACE>>.service-now.com/sys_declarative_action_assignment.do?sys_id=17c13e7273131010a0a79329faf6a794&sysparm_record_list=model%3Dc3547169534723003eddddeeff7b126c%5Elabel%3DNew%5Etable%3Dglobal%5EORDERBYorder&sysparm_record_row=4&sysparm_record_rows=4&sysparm_record_target=sys_declarative_action_assignment&sysparm_view=list_action

In the below related list below, click on action executions:

using New button, exlude RITM table,

I have tried, this excluded the new button from the list view.

Hope this answers helps you !!

Thanks,

Pradeeep

Re: How to hide the "New" Button specifically for the RITM list?

Ajay_Chavan — Sat, 30 Aug 2025 22:58:37 GMT

Please check this declarative action assignment. It was created on the task table, which is a parent table. [Link to declarative action assignment record: https://yourinstance.service-now.com/sys_declarative_action_assignment.do?sys_id=17c13e7273131010a0a79329faf6a794&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null]

Re: How to hide the "New" Button specifically for the RITM list?

JaishreeR — Sun, 31 Aug 2025 19:58:15 GMT

@gsimoes

Please find the below thread for your reference.

https://www.servicenow.com/community/developer-forum/hide-new-button-in-list-view/m-p/1525329/page/3

Thanks

Jaishree Ramakrishnan

Re: How to hide the "New" Button specifically for the RITM list?

Pradeep Thipani — Mon, 01 Sep 2025 21:06:41 GMT

@gsimoes - Did you get a chance to look at my answer?

Re: How to hide the "New" Button specifically for the RITM list?

gsimoes — Tue, 02 Sep 2025 12:55:20 GMT

This was exactly what I needed, thank you!

Re: How to hide the "New" Button specifically for the RITM list?

gsimoes — Tue, 02 Sep 2025 12:56:38 GMT

Thanks for the detailed instructions Pradeep! I knew most of this from my previous efforts, but I really appreciate the screenshots and detailed instructions. The specific link was what I was having trouble identifying. Appreciate the answer.

Re: How to hide the "New" Button specifically for the RITM list?

Pradeep Thipani — Tue, 02 Sep 2025 13:27:34 GMT

@gsimoes - Glad to hear that from you 😊