question chrome_tab for creating a new knowledge base article in Service Operations Workspace forum

chrome_tab for creating a new knowledge base article

RussLaPlante — Tue, 21 May 2024 18:20:05 GMT

I want to be able to click on the "+" tab in SOW to create a new KB article, presenting users with the window to choose the knowledge base they want to add the article too.

I'm seeking help with formatting the JSON. I can create an article in the default kb with this JSON:

{
"label": {
"translatable": true,
"message": "New Knowledge Article"
},
"routeInfo": {
"route": "record",
"fields": {
"table": "kb_knowledge",
"sysId": "-1"
},
"multiInstField": "sysId",
"condition": {
"tableDescription": {
"table": "kb_knowledge",
"canCreate": true
}
}
}
}

But I want to present the "Create Article" window that asks which article and template we want to use:

I reached the above window by going to my list of KB articles and clicking the New button.

Any ideas?

Re: chrome_tab for creating a new knowledge base article

James Chun — Tue, 21 May 2024 21:05:26 GMT

Hi @RussLaPlante,

How did you get to the Create Article window? I looked everywhere (SOW, backend, etc) but can't seem to find it.

Maybe I am missing some plugins..?

Cheers

Re: chrome_tab for creating a new knowledge base article

RussLaPlante — Tue, 21 May 2024 21:42:51 GMT

This is how I got there within SOW:

I'm not familiar enough with SOW and this UI to figure out the chrome_tab route.

Thanks.

Re: chrome_tab for creating a new knowledge base article

James Chun — Tue, 21 May 2024 22:36:05 GMT

Thanks, try changing the value of the route to kb_template_selector_modal

i.e. "route": "kb_template_selector_modal"

Cheers

Re: chrome_tab for creating a new knowledge base article

RussLaPlante — Tue, 21 May 2024 22:40:17 GMT

James,

Thanks for the suggestion. I've been trying that but now think I'm just hung up on bad JSON or incorrect parameters:

{
"label": {
"translatable": true,
"message": "New Knowledge Article"
},
"routeInfo": {
"route": "kb_template_selector_modal"
"fields": {
"table": "kb_knowledge",
"sysId": "-1"
},
"multiInstField": "sysId"
},
"condition": {
"tableDescription": {
"table": "kb_knowledge",
"canCreate": true
}
}
}

Thanks, Russ

Re: chrome_tab for creating a new knowledge base article

James Chun — Tue, 21 May 2024 22:42:59 GMT

@RussLaPlante - you are missing a comma after "route": "kb_template_selector_modal"

Try the following instead -

{ "label":{ "translatable":true, "message":"New Knowledge Article" }, "routeInfo":{ "route":"kb_template_selector_modal", "fields":{ "table":"kb_knowledge", "sysId":"-1" }, "multiInstField":"sysId" }, "condition":{ "tableDescription":{ "table":"kb_knowledge", "canCreate":true } } }

Re: chrome_tab for creating a new knowledge base article

RussLaPlante — Wed, 22 May 2024 14:19:38 GMT

Thanks so much for your help James! I have this working now.

I made one small mod after your suggestion. Here's my config to end the discussion:

"label":{
"translatable":true,
"message":"New Knowledge Article"
},
"routeInfo":{
"route":"kb_template_selector_modal",
"fields":{
"table":"kb_knowledge"
},
"multiInstField":"sysId"
},
"condition":{
"tableDescription":{
"table":"kb_knowledge",
"canCreate":true
}
}
}

Re: chrome_tab for creating a new knowledge base article

Fin Nguyen — Wed, 07 Aug 2024 10:30:25 GMT

Hi @RussLaPlante and @James Chun ,

When we create a new Change Request, there is a screen like this which ask us to select the Type of CHG, where we can route the Create Change Request option to? like the way we route Create Knowledge Article to kb_template_selector_modal

Re: chrome_tab for creating a new knowledge base article

Ruaa1 — Tue, 01 Oct 2024 17:39:25 GMT

Hello @RussLaPlante,

This is very helpful. Thank you for sharing.

One thing that I noticed is that after I click the "Create Article" button, the tab does not close, instead it stays opened and another tab opens up for the knowledge article record. Also, If I click the "Cancel" button, it doesn't do anything.

Is there a way to close it? Please see screenshot.

Best regards,

Ruaa

Re: chrome_tab for creating a new knowledge base article

Sandhya Gurram — Tue, 02 Dec 2025 07:13:20 GMT

Hi @Ruaa1 ,

I am also having the same issue, did you find any solution for it?

Thanks

Sandhya Gurram

Re: chrome_tab for creating a new knowledge base article

Ruaa1 — Tue, 02 Dec 2025 20:19:39 GMT

Hello @Sandhya Gurram ,

I haven’t had a chance to look into it further yet, but the behavior remains unchanged.