question Re: What is this widget in Service Portal? in Service Portal forum

What is this widget in Service Portal?

marloii — Mon, 06 Apr 2026 04:50:05 GMT

Please help me identify what widget is this in Service Portal.

It has a tooltip of "Open Analytics Window" with a pie icon, located above the Performance Analyzer widget.

I need help identifying it so I can control its role access.

Thank you very much.

Re: What is this widget in Service Portal?

Tanushree Maiti — Mon, 06 Apr 2026 05:58:44 GMT

Check this KB :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2646792

I guess if you check the update set ->customer updates, you can get some clue.

Re: What is this widget in Service Portal?

Nishant_Shelar — Mon, 06 Apr 2026 06:03:24 GMT

Hi @marloii

As per my understanding, The button with the pie chart icon is not a standard Service Portal widget.

It is the User Experience Analytics Page Overlay.

Unlike typical portal components, this icon is not driven by a record in the sp_widget table. Instead, it is dynamically injected into the portal's DOM

The platform natively restricts its visibility based on user roles. Standard portal users will never see this button.

It is strictly visible only to users who possess one of the following roles:

admin
analytics_admin
ui_analytics_admin

If you want to disable it :

Navigate to Service Portal > Portals (sp_portal.list).
Open the record for your target portal.
Click on 'View Analytics Settings' button
And make it active false

Hope this helps! 😊 If it worked for you, please mark it as correct ✅ so others can benefit too.

Re: What is this widget in Service Portal?

Rakesh_M — Mon, 06 Apr 2026 06:21:24 GMT

Hello @marloii ,
A user with role portal_analytics_viewer can see Analytics Window icon, this role is used to control the visibility and access to the Analytics Window.

Re: What is this widget in Service Portal?

marloii — Mon, 06 Apr 2026 08:06:06 GMT

Regarding the mentioned roles for the icon, is it possible to locate where it is defined?

Re: What is this widget in Service Portal?

Nishant_Shelar — Mon, 06 Apr 2026 11:01:32 GMT

I looked into the Script Includes and widgets, but it seems like this is a protected component. The configurations might be hidden in their internal files, so we probably can't change it directly

Hope this helps! 😊 If it worked for you, please mark it as correct ✅ so others can benefit too.

Re: What is this widget in Service Portal?

marloii — Tue, 07 Apr 2026 02:01:48 GMT

This is noted.
Thank you very much for the information! This is a big help.

Re: What is this widget in Service Portal?

marloii — Tue, 07 Apr 2026 02:02:54 GMT

Thank you very much for information!