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    <link>https://www.servicenow.com/community/expert-services-events/session-1-from-bold-ideas-to-bold-transformation-a-knowledge/ec-p/3283626#M22</link>
    <description>&lt;P&gt;&lt;A href="https://info.servicenow.com/LiveOnServiceNow-FromInspirationToAction.html" target="_self"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AbigailLavadia_0-1749236500601.jpeg"&gt;&lt;img src="https://www.servicenow.com/community/image/serverpage/image-id/447329i7B63272AFFFD3383/image-size/large?v=v2&amp;amp;px=999" alt="AbigailLavadia_0-1749236500601.jpeg" title="AbigailLavadia_0-1749236500601.jpeg" /&gt;&lt;/span&gt;&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;DIV&gt;&lt;FONT size="3" color="#000000"&gt;&lt;SPAN&gt;&lt;A href="https://info.servicenow.com/LiveOnServiceNow-FromInspirationToAction.html" target="_self" rel="noopener noreferrer"&gt;Join us for a transformative conversation&lt;/A&gt; with ServiceNow Customer Excellence Group Senior Director, Damien Davis, CSM Outbound Product Management Director, Neil Kostecki, and bestselling author, Sam Conniff. &lt;/SPAN&gt;&lt;/FONT&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;FONT size="3" color="#000000"&gt;&lt;SPAN&gt;Y&lt;/SPAN&gt;ou'll learn how to overcome customer relationship management (CRM) challenges and apply a science-backed framework to drive transformation and deliver better business outcomes in an AI-driven world.&lt;/FONT&gt;&lt;/DIV&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;&lt;STRONG&gt;What to expect:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;- Sam’s science-backed framework for embracing uncertainty to ignite transformation&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;- Strategies to help you accelerate the impact of AI&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;- An excellent opportunity to ask your CRM questions for expert advice&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}"&gt;Don’t miss this chance to turn inspiration into action—&lt;A href="https://info.servicenow.com/LiveOnServiceNow-FromInspirationToAction.html" target="_blank" rel="noopener noreferrer"&gt;register now to save your spot&lt;/A&gt;.&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;</description>
    <pubDate>Mon, 16 Jun 2025 15:30:56 GMT</pubDate>
    <dc:creator>Abigail Lavadia</dc:creator>
    <dc:date>2025-06-16T15:30:56Z</dc:date>
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      <title>Session 1 | From bold ideas to bold transformation: A Knowledge 2025 customer success recap</title>
      <link>https://www.servicenow.com/community/expert-services-events/session-1-from-bold-ideas-to-bold-transformation-a-knowledge/ec-p/3283626#M22</link>
      <description>&lt;P&gt;&lt;A href="https://info.servicenow.com/LiveOnServiceNow-FromInspirationToAction.html" target="_self"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AbigailLavadia_0-1749236500601.jpeg"&gt;&lt;img src="https://www.servicenow.com/community/image/serverpage/image-id/447329i7B63272AFFFD3383/image-size/large?v=v2&amp;amp;px=999" alt="AbigailLavadia_0-1749236500601.jpeg" title="AbigailLavadia_0-1749236500601.jpeg" /&gt;&lt;/span&gt;&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;DIV&gt;&lt;FONT size="3" color="#000000"&gt;&lt;SPAN&gt;&lt;A href="https://info.servicenow.com/LiveOnServiceNow-FromInspirationToAction.html" target="_self" rel="noopener noreferrer"&gt;Join us for a transformative conversation&lt;/A&gt; with ServiceNow Customer Excellence Group Senior Director, Damien Davis, CSM Outbound Product Management Director, Neil Kostecki, and bestselling author, Sam Conniff. &lt;/SPAN&gt;&lt;/FONT&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;FONT size="3" color="#000000"&gt;&lt;SPAN&gt;Y&lt;/SPAN&gt;ou'll learn how to overcome customer relationship management (CRM) challenges and apply a science-backed framework to drive transformation and deliver better business outcomes in an AI-driven world.&lt;/FONT&gt;&lt;/DIV&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;&lt;STRONG&gt;What to expect:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;- Sam’s science-backed framework for embracing uncertainty to ignite transformation&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;- Strategies to help you accelerate the impact of AI&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;- An excellent opportunity to ask your CRM questions for expert advice&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="3" color="#000000"&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}"&gt;Don’t miss this chance to turn inspiration into action—&lt;A href="https://info.servicenow.com/LiveOnServiceNow-FromInspirationToAction.html" target="_blank" rel="noopener noreferrer"&gt;register now to save your spot&lt;/A&gt;.&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 16 Jun 2025 15:30:56 GMT</pubDate>
      <guid>https://www.servicenow.com/community/expert-services-events/session-1-from-bold-ideas-to-bold-transformation-a-knowledge/ec-p/3283626#M22</guid>
      <dc:creator>Abigail Lavadia</dc:creator>
      <dc:date>2025-06-16T15:30:56Z</dc:date>
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