question Search Result in Expert Services forum

Search Result

Pegina — Tue, 12 Mar 2024 06:32:20 GMT

I'm fairly new to this with limited experience. Really stuck any kind of help is appreciated.
In UI builder Global search is enabled for portal and in my result page see the list but when click on the them cannot open knowledge based articles but works for catalog item

if (ACTION_NAME == 'NAVIGATION') { var table = event.payload.action.actionPayload.table; var articleNumber = event.payload.model.number; if (table == "kb_knowledge") { route = "artikkeli"; const fields = { "sysId": event.payload.action.actionPayload.sysId, "articleid" : articleNumber }; console.log(event.payload); console.log(route); console.log(fields); api.emit('NAV_ITEM_SELECTED', { route, fields }); } else if (table == "sc_cat_item" && event.payload.action.actionPayload.url == "") { route = "catalog_item"; const fields = { "sysId": event.payload.action.actionPayload.sysId }; api.emit('NAV_ITEM_SELECTED', { route, fields }); }

Re: Search Resulta

Mark Manders — Mon, 11 Mar 2024 12:37:23 GMT

What kind of message do you get? Do you have access to the article (user criteria). And you are using UI builder for the portal? Are you sure?

Re: Search Resulta

Pegina — Mon, 11 Mar 2024 12:49:31 GMT

Hello Mark,
Thanks for getting in touch and your precious time
Yes, I'm using UI Builder, Search EVAM Data Resource and by searching sys_id or artileNumber find them and have access. No error or warnings

the last one is catalog item and opens but none of the articles open

Re: Search Resulta

Mark Manders — Mon, 11 Mar 2024 14:01:05 GMT

What opens when you click on the articles? What kind of screen do you get? Are you certain the user criteria are set correctly?

Re: Search Resulta

Pegina — Mon, 11 Mar 2024 14:17:03 GMT

Nothing happens at all. How can I make sure criteria is correct?

Re: Search Resulta

Mark Manders — Tue, 12 Mar 2024 07:38:46 GMT

User criteria can be added on the Knowledge Base or on the Article. But if nothing happens, than it's weird, because you'd expect an empty page or a message that you have insufficient roles. And since the catalog item is opening, the widget is working.

Re: Search Resulta

Pegina — Tue, 12 Mar 2024 07:43:22 GMT

That's why I am exhausted. Everything looks fine but not working. No errors or warnings?!