https://www.servicenow.com/community/ms-teams-blogs/august-2022-servicenow-for-microsoft-teams-store-release-new/ba-p/2280113 <P>Our Teams have been working hard to make the employee and agent experience even better through the ServiceNow for Microsoft Teams August 2022 release.&nbsp; Here’s information on the new features and enhancement just released.&nbsp;</P> <P>To take advantage of these updates, check out the&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/product/9389b69edbb8e810d27e581adc9619ca">ServiceNow for Microsoft Teams</A>&nbsp;content in the ServiceNow Store.</P> <DIV> <P>The August 2022 release contains three new features:</P> <H3>Request Based Chat with Guest Users: Customers with outsourced IT Service Desk can communicate across MS Teams, straight from Service Operations Workspace</H3> <P>An amazing addition for customers that have outsourced portions of their service desk to a third party.&nbsp; Request based chat enables such customers to add the third party as a guest to their MS Teams Tenant so that conversations may be initiated between the customer and their service provider's tenants.&nbsp; Now these customer can leverage the ServiceNow and MS Teams integration.</P> <H3>View Chat History in Employee Center</H3> <P>Simplified experience for the employee to see comprehensive history, including Teams Chat conversations, within Employee Center, inside MS Teams.</P> <P><span class="lia-inline-image-display-wrapper"><img src="https://www.servicenow.com/community/image/serverpage/image-id/168177i624DB5AE6D5219A6/image-size/large?v=v2&amp;px=999" title="find_real_file.png" alt="find_real_file.png" /></span></P> <H3>Translations for Campaigns</H3> <P>Translated campaign content delivery.</P> <P><span class="lia-inline-image-display-wrapper"><img src="https://www.servicenow.com/community/image/serverpage/image-id/168173iE3BDBFE46680634F/image-size/large?v=v2&amp;px=999" title="find_real_file.png" alt="find_real_file.png" /></span></P> <DIV> <P>ServiceNow for Microsoft Teams comes with Employee Center fully embedded inside Teams. Review <A href="https://community.servicenow.com/community?id=community_blog&amp;sys_id=ba0764d2dbdd1590679499ead39619f6&amp;view_source=featuredList">August 2022 enhancements to Employee Center (including Pro)</A>&nbsp; for new features and enhancements.<STRONG><BR /></STRONG></P> <P>Again, the new release is available in ServiceNow for Microsoft Teams in the&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/home">ServiceNow Store</A>. Updated Apps include&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.5.0?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca">IT Service Management integration with Microsoft Teams</A>,&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.5.0?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca">HR Service Delivery integration with Microsoft Teams</A>,&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.5.0?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca">Notify Connector for Microsoft Teams</A>,&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/e81b8527606410cbc1ddfcafea5b89ed/1.2.10?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca">Meeting Extensions for Microsoft Teams</A>.</P> <P>For more information, check out the&nbsp;<A href="https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/sn-teams/concept/c_ServiceNowForMSTeams.html">ServiceNow for Microsoft Teams Product Docs</A>, and explore the&nbsp;<A href="https://community.servicenow.com/community?id=community_forum&amp;sys_id=626fa3501b14385417d162c4bd4bcb0c">ServiceNow for Microsoft Teams Community</A>&nbsp;site.</P> </DIV> <DIV class="cm-attachments-body"> <DIV class="has-list ng-scope"> <DIV>&nbsp;</DIV> </DIV> </DIV> </DIV> Fri, 16 Sep 2022 20:34:11 GMT Jeff Fox 2022-09-16T20:34:11Z https://www.servicenow.com/community/ms-teams-blogs/august-2022-servicenow-for-microsoft-teams-store-release-new/ba-p/2280113 <P>Our Teams have been working hard to make the employee and agent experience even better through the ServiceNow for Microsoft Teams August 2022 release.&nbsp; Here’s information on the new features and enhancement just released.&nbsp;</P> <P>To take advantage of these updates, check out the&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/product/9389b69edbb8e810d27e581adc9619ca">ServiceNow for Microsoft Teams</A>&nbsp;content in the ServiceNow Store.</P> <DIV> <P>The August 2022 release contains three new features:</P> <H3>Request Based Chat with Guest Users: Customers with outsourced IT Service Desk can communicate across MS Teams, straight from Service Operations Workspace</H3> <P>An amazing addition for customers that have outsourced portions of their service desk to a third party.&nbsp; Request based chat enables such customers to add the third party as a guest to their MS Teams Tenant so that conversations may be initiated between the customer and their service provider's tenants.&nbsp; Now these customer can leverage the ServiceNow and MS Teams integration.</P> <H3>View Chat History in Employee Center</H3> <P>Simplified experience for the employee to see comprehensive history, including Teams Chat conversations, within Employee Center, inside MS Teams.</P> <P><span class="lia-inline-image-display-wrapper"><img src="https://www.servicenow.com/community/image/serverpage/image-id/168177i624DB5AE6D5219A6/image-size/large?v=v2&amp;px=999" title="find_real_file.png" alt="find_real_file.png" /></span></P> <H3>Translations for Campaigns</H3> <P>Translated campaign content delivery.</P> <P><span class="lia-inline-image-display-wrapper"><img src="https://www.servicenow.com/community/image/serverpage/image-id/168173iE3BDBFE46680634F/image-size/large?v=v2&amp;px=999" title="find_real_file.png" alt="find_real_file.png" /></span></P> <DIV> <P>ServiceNow for Microsoft Teams comes with Employee Center fully embedded inside Teams. Review <A href="https://community.servicenow.com/community?id=community_blog&amp;sys_id=ba0764d2dbdd1590679499ead39619f6&amp;view_source=featuredList">August 2022 enhancements to Employee Center (including Pro)</A>&nbsp; for new features and enhancements.<STRONG><BR /></STRONG></P> <P>Again, the new release is available in ServiceNow for Microsoft Teams in the&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/home">ServiceNow Store</A>. Updated Apps include&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.5.0?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca">IT Service Management integration with Microsoft Teams</A>,&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.5.0?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca">HR Service Delivery integration with Microsoft Teams</A>,&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.5.0?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca">Notify Connector for Microsoft Teams</A>,&nbsp;<A href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/e81b8527606410cbc1ddfcafea5b89ed/1.2.10?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca">Meeting Extensions for Microsoft Teams</A>.</P> <P>For more information, check out the&nbsp;<A href="https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/sn-teams/concept/c_ServiceNowForMSTeams.html">ServiceNow for Microsoft Teams Product Docs</A>, and explore the&nbsp;<A href="https://community.servicenow.com/community?id=community_forum&amp;sys_id=626fa3501b14385417d162c4bd4bcb0c">ServiceNow for Microsoft Teams Community</A>&nbsp;site.</P> </DIV> <DIV class="cm-attachments-body"> <DIV class="has-list ng-scope"> <DIV>&nbsp;</DIV> </DIV> </DIV> </DIV> Fri, 16 Sep 2022 20:34:11 GMT https://www.servicenow.com/community/ms-teams-blogs/august-2022-servicenow-for-microsoft-teams-store-release-new/ba-p/2280113 Jeff Fox 2022-09-16T20:34:11Z